Out of town experience.
At Kelowna Mercedes-Benz we are dedicated to ensuring that your purchase experience is a seamless one. As an out-of-town client, we understand that you will have a lot of questions regarding your purchase so we have detailed what you can expect from our dealership, and below you will find answers to our most common questions. If there is something that you would like clarified, one of our Sales Staff would be happy to assist you.
From your first contact with our dealership and for years after, you can expect that our dedicated staff will ensure that your needs are not only met but exceeded. Transparency is a must when buying a vehicle, especially when you are not physically here to see, touch and feel your new vehicle. Our process is simple and effective: we will provide you with a personalized video of the vehicle you are purchasing, mechanical report, ICBC or CarProof claims history, and full disclosure throughout the entire process.
Click on one of the highlighted topics below to expand and learn more.
If we are selling a vehicle to a customer that lives outside of B.C., we do not have to charge PST if the following criteria are met:
- The Customer completes and signs a form FIN 440 (provided by us)
- We, the seller, are responsible for obtaining the identification necessary (photo copy) to ensure that an individual purchasing a vehicle is not a B.C. Resident. We must have two pieces of ID as proof of residency. Acceptable forms of ID are as follows:
- Out of province Driver’s License
- Out of province Medical plan card
- Utility bill showing the address of service.
- Vehicle registration. We cannot accept the vehicle registration and driver’s license together as it does not prove residency
- NOTE… credit cards, social insurance cards or birth certificates are not acceptable identification.
If the customer is a resident of a province that has a PST (i.e., Saskatchewan, Manitoba, etc.) we only have to charge 5% GST if the customer is able to provide us the documentation outlined above. The customer will then need pay their home Province tax (provincial PST) when they register the vehicle.
If the customer is a resident of a province that has HST (i.e., Ontario), we have two options.
- Charge 5% GST. In this case the customer will need to deal with the additional tax due when they try and register the vehicle in their province
- Charge the customer the applicable HST rate in their province.
Before the vehicle leaves our dealership, your sales consultant will shoot a final HD video of your new vehicle so you have something to view until it arrives! Our Sales Administrator and Management team will ensure that you are well informed during this entire process.
Here are some examples of shipping costs from Kelowna (these prices can vary based on the type and size of vehicle):
- Vancouver, BC – $450
- Cochrane, AB – $895
- Winnipeg, MB – $1595
Our shipping department can also make arrangements to have your trade-in shipped to our location.
We understand that with busy schedules you may not be able to make it to Kelowna to pick up your vehicle. Shipping is a convenient cost effective way to receive your vehicle. Over the years we have partnered with only the best shipping companies and have shipped vehicles across Canada as far away as Newfoundland.
Driving to Kelowna
Located in the heart of the Okanagan, Kelowna Mercedes-Benz is only a short drive from many cities in B.C. and Alberta.
Flying to Kelowna
Kelowna is home to an international airport and many of the major airlines service this area with daily flights. Upon arrival you will be greeted by our personal driver and escorted back to our dealership where you will meet your new car for the first time.
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I have never bought a vehicle without seeing it, how do I know that it is in fact in good condition?
With our convenient and Central Okanagan Location, we can provide you with all of the information that you will need to make a purchase decision. Car Proof or ICBC accident report, mechanical report, and a full personalized video of the vehicle you are looking to purchase.
What if my vehicle is damaged during shipping?
Our shipping partners are fully insured and any new damages found after transport will be rectified. Your Sales Consultant will send you a final video walk around on your vehicle after it has been detailed and before delivery, so you have a record of the condition before it leaves our dealership. Our shipping partners are just that, partners, and we work together to ensure that you, our mutual client, are taken care of.
Do I have to get an inspection on my car once it arrives?
If your new vehicle is a pre-owned vehicle and is being shipped outside of B.C. to another province then yes, it will have to have an out of province inspection. This low-cost inspection is a formality to ensure that the vehicle you are bringing in meets the requirements of your province. Our reconditioning standards mean that the vehicle that you are purchasing will meet the requirements of your home Province. You will also receive via email, the service inspection on this vehicle and the printed copies will arrive with the vehicle as well.
What does certified mean and what does it get me?
All major manufacturers have now committed to the re-marketing of their respective brands. For Mercedes-Benz, it means attractive pricing, offering competitive sub-vented finance rates, warranty options, and confidence of our stringent inspection and reconditioning standards.
So if I am not buying a Mercedes-Benz does that mean I am getting a substandard vehicle?
Absolutely not, we are dedicated to ensuring that we sell a quality vehicle no matter what the brand. Our entire pre-owned inventory has been fully safety inspected and reconditioned to the standards set by our dealership and dealer group.
What kind of finance rate would I get?
We work with a number of financial institutions to ensure that we get you the most competitive rate for the vehicle you are purchasing. A number of factors can affect what rate we can get. Our financial services office will work diligently to ensure we are getting the best rate for the vehicle you are buying.
What kind of guarantee or warranty do I get?
Depending on the vehicle that you are purchasing there may or may not be any remaining manufacturer’s warranty. For added peace of mind, we offer and can tailor a warranty to your specific driving needs. Our Sales Consultants and Financial Services managers will work with you to ensure you are getting the proper and adequate coverage for your new vehicle.
Do you offer protection packages or 3M?
Yes, as a full-service dealership we offer many products intended to protect your new investment. 3M, Rustproofing, undercoat, Paint Protection, leather and vinyl protection and window tint are all items offered through our dealership. These items can also be added to any finance or lease contracts.