Out-of-Town Experience – Kelowna Mercedes-Benz
At Kelowna Mercedes-Benz we are dedicated to ensuring that your purchase experience is a seamless one. As an out-of-town client, we understand that you will have many questions regarding your purchase. To help answer those questions, we have detailed what you can expect from our dealership below. If there is something that you would like clarified, one of our Sales Staff would be happy to assist you.
From your first contact with our dealership until years after, our dedicated staff will ensure that your needs are not only met but exceeded. Transparency is a must when buying a vehicle, especially when you are not physically here to see, touch and feel your new vehicle. Our process for out-of-town buyers is simple and effective: we will provide you with a personalized video of the vehicle you are purchasing, a detailed mechanical report, ICBC or CarProof claims history, and full disclosure throughout the process.
Move your cursor over the highlighted topics below and click to expand to learn more.
The process is simple: you only pay the tax of the province in which you live.
If we are selling a vehicle to a customer that lives outside of B.C., we do not have to charge PST if the following criteria are met:
- The Customer completes and signs a form FIN 440 (provided by us)
- We, the seller are responsible for obtaining the identification necessary (photo copy) to ensure that an individual purchasing a vehicle is not a B.C. Resident. We must have two pieces of ID as proof of residency. Acceptable forms of ID are as follows:
- Out of province Driver’s License
- Out of province Medical plan card
- Utility bill showing the address of service.
- Vehicle registration. We cannot accept the vehicle registration and driver’s License together as it does not prove residency
- NOTE… credit cards, social insurance cards or birth certificates are not acceptable identification.
If the customer is a resident of a province that has a PST (i.e. Saskatchewan, Manitoba, etc.) we only have to charge 5% GST if the customer is able to provide us the documentation outlined above. The customer will then need pay their home Province tax (provincial PST) when they register the vehicle.
If the customer is a resident of a province that has HST (i.e. Ontario) we have two options.
- Charge 5% GST. In this case the customer will need to deal with the additional tax due when they try and register the vehicle in their province
- Charge the customer the applicable HST rate in their province.
Many of our clients choose to ship their new vehicle. Our trusted partners have been assisting us for years, and will ensure your vehicle arrives in a timely manner.
Before the vehicle leaves our dealership, your sales consultant will shoot a final HD video of your new vehicle so you have something to view until it arrives! Our Sales Administrator and Management team will ensure that you are well informed during this entire process.
Here are some examples of shipping costs from Kelowna (these prices can vary based on the type and size of vehicle):
- Calgary – $550
- Edmonton – $650
- Vancouver – $400
- Regina – $850
I have never bought a vehicle without seeing it. How do I know that it is in good condition?
As the largest luxury Pre-Owned dealer outside of the lower mainland, we provide you with all of the information that you will need to make a purchase decision including Car Proof or ICBC accident reports, mechanical reports and a full personalized video of the vehicle you are looking to purchase.
What if my vehicle is damaged during shipping?
Our shipping partners are fully insured and any new damages found after transport will be rectified. Your Sales Consultant will send you a final video walk around on your vehicle after it has been detailed and before delivery so you have record of the condition before it leaves our dealership. Our shipping partners are just that – partners – and we work together to ensure that you, our mutual client, are taken care of.
Do I have to get an inspection on my car once it arrives?
If you are purchasing a pre-owned vehicle and shipping it from B.C. to another province then yes, you will require an out of province inspection. This low cost inspection is a formality to ensure that the vehicle you are bringing in meets the requirements of your province. Our reconditioning standards mean that the vehicle that you are purchasing will meet the requirements of your home province. You will also receive your service inspection via email, and printed copies will arrive with your vehicle.
What does “Certified” mean and what does it get me?
All major manufacturers have now committed to the re-marketing of their respective brands. For Mercedes-Benz and our dealership it means attractive pricing, offering competitive sub-vented finance rates, warranty options and confidence of our stringent inspection and reconditioning standards. Learn the benefits of buying certified.
So if I am not buying a Mercedes does that mean I am getting a sub-standard vehicle?
Absolutely not. We are dedicated to ensuring that we sell a quality vehicle no matter what the brand. Our entire pre-owned inventory has been fully safety inspected and reconditioned to the standards set by our dealership and dealer group.
What kind of finance rate would I get?
We work with a number of financial institutions to ensure that we get you the most competitive rate for the vehicle you are purchasing. A number of factors can affect what rate we can get. Our Financial Services Office will work diligently to ensure we are getting the best rate for the vehicle you are buying.
Mercedes-Benz Certified vehicles may also qualify for special sub-vented rates through Mercedes-Benz Financial. Check with one of our Sales Consultants for current offerings.
What kind of guarantee or warranty do I get?
Depending on the vehicle that you are purchasing there may or may not be a remaining manufacturer’s warranty. For added peace of mind we can tailor a warranty to your specific driving needs. Our Sales Consultants and Financial Services managers will work with you to ensure you are getting the proper and adequate coverage for your new vehicle.
Where do I get insurance?
Insurance agents come right to our dealership to assist with all of your auto insurance needs. For clients from outside of B.C. that are picking up their vehicle here in Kelowna, these same agents will assist you with temporary insurance permits so that you can safely drive home. Insurance is different for each province and it is best to speak with our Financial Services manager or your Sales Consultant for clarification.
Where does the shipping company take my car?
Our shipping coordinator will work with you and the shipping company to set up a convenient location for you to pick up your vehicle. We have shipped hundreds of vehicles across Canada over the years and are well versed in this process. We will work with you every step of the way to ensure a smooth delivery.
Do you offer protection packages or 3M?
Yes, as a full service dealership we offer many products intended to protect your new investment. 3M, rust proofing, undercoat, paint protection, leather and vinyl protection and window tint are all items offered through our dealership. These items can also be added to any finance or lease contracts.
If I purchase a warranty from your dealership do I have to bring it back to your shop to perform the work?
The short answer is no, you do not have to come back to our dealership for warranty work.
If you purchased a Mercedes-Benz Extended limited warranty you can take your vehicle to any authorized Mercedes-Benz dealer for diagnosis and repair.
We also sell First Canadian warranty. This is very large warranty companies and many repair facilities can perform the diagnosis and repair for this warranty as well. Our Financial Services Managers will assist you in identifying a local repair facility so you know where to take your vehicle.
Kelowna Mercedes-Benz is conveniently located at 2580 Enterprise Way in the heart of Kelowna at the Central Park Automall. Our central location means that we are only a short drive from many cities in B.C. and Alberta. Kelowna also boasts an international airport with major airlines that regularly schedule direct flights to Kelowna.
We understand that with a busy schedule you may not be able to make it to Kelowna to pick up your vehicle. Shipping is a convenient and cost-effective way to receive your vehicle. Over the years we have partnered with only the best shipping companies and have shipped vehicles across Canada as far away as Newfoundland.
Located in the heart of the Okanagan, Kelowna Mercedes-Benz is only a short drive from many cities in B.C. and Alberta. Click here for driving directions from Google Maps.
Kelowna is home to an international airport and many of the major airlines service this area with daily flights. Upon arrival you will be greeted by our personal driver and escorted to our dealership where you will meet your new car for the first time.
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We work with many major financial institutions and are committed to finding you suitable financing where applicable. Most of our vehicles qualify for financing and because of the high volume of business we do with our trusted partners, we have access to competitive finance rates from Mercedes-Benz Financial Services, BMO, TD, General Back, Scotia, RBC and major credit unions.
Your feedback is appreciated! Check out some of the comments that a few of our clients sent to us.
Thanks again Jeff!! I have to say it has been a pleasure dealing with you Kyle. You both have been a tremendous help and have made this process (even with the distance) a very pleasant one. I know when I look for my next Mercedes where to go!!
Kevin (Calgary – 2012 ML350)
Kip and Service Department,
Thank you for our new winter tires. Thank you for fitting us into the busy service schedule on October 12th. Thank you for treating us so well while the tires were being installed. It was all truly wonderful.
Teena and Wade
(Owners of a pre-owned Acura MDX)
Thanks for checking in! The new car is amazing I am so happy with it! The drive back home was so smooth and it made such a big difference having air conditioning and not having to roll down the windows every time it was hot along the way.
Send thanks to Brian and the whole Mercedes team for making this so easy! Coming down from Alberta I was extremely happy with the service I received.
Jina Archibald (Alberta – 2009 Mitsubishi Lancer)
I was a long distance purchaser and purchased my vehicle sight unseen. I felt compelled to send you a quick note of appreciation for Ken Watters in Sales and Dale in Finance. These men were most helpful and courteous. In today’s economy and culture where honesty, trustworthiness and commitment to the customer is often overlooked it is refreshing to find such men. I will highly recommend Kelowna Mercedes Benz to all of my friends.
Grande Prairie, Alberta
I hope your weekend is going well. I just wanted to send a note and thank you for helping us with the purchase of the ML. I LOVE it. It was everything you said it would be. We were especially impressed with your prompt responses and your attention to details such as the videos you created especially for us.
All the best of luck, health and happiness to you and your family.
Christine (Calgary Alberta – 2012 ML550)
Thank you for getting back to me, I think this is the best response I’ve ever had from my email inquiries from anyone, anywhere, I especially like the HD video.
Don (Calgary Alberta- 2005 SLK350)
Thanks for the pictures and video. Awesome. Can’t wait for it to arrive
Your one of the few excellent car salesmen out there and I will recommend you when I can. Will email when I’m looking for next vehicle
Steve (Toronto- 2012 C63AMG)
Showing some diligent intension by responding quickly with good information so I can make a decision is top of the line. I can say that you showed the best internet services I’ve seen so far. Keep up the good work.
Max (Quebec- SLK350)