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Parts Return Policy
Your purchase may be returned for exchange or refund provided that the merchandise is in its original saleable condition and packaging and it is returned with its original receipt. Returns without the original receipt will be made at the discretion of Kelowna Mercedes-Benz. In order to return an item, you need to obtain a Return Authorization Number by calling our Parts Department ( 250-869-1030 or 1-800-922-3405 ) and providing invoice number, part number(s), and reason for return.
Specific Details and Exceptions are as Follows:
Regular Stock Product Returns
Regular stock products can be returned within 30 days of purchase as long as the product has not been installed, assembled or damaged by you. Please return it ( freight prepaid ) for a refund or replacement ( subject to product availability and inspection ). There is no restocking charge when returning regularly stocked merchandise. Return requests beyond 30 days will be at the discretion of Kelowna Mercedes-Benz and, if approved, will be charged a 20% Restocking Fee.
Special Order / Non-Stocking and/or VIN (Vehicle Identification Number) Coded Products
All Special Order/Non-Stocking and all VIN Coded/Specific products ( ie. Keys, Control Units and Coloured ) are non-returnable. In these cases we will inform you prior to ordering and we will note any special rules or restocking fees directly on your receipt.
Regular Stock Electrical Parts and/or Components such as lights, bulbs, ignition parts, relays, sensors and switches will not receive a refund if the packaging is or has been opened or installation has been attempted. Qualification for return of Electrical Parts is the discretion of Kelowna Mercedes-Benz and, if approved, will have a 20% restocking charge.