Service Advisor

August 08 2019,

Kelowna Mercedes-Benz – Service Advisor

Kelowna Mercedes-Benz is looking for a positive, energetic, career minded individual who enjoys interacting with customers both in person and on the phone to join our ever expanding team as the Service Advisor. Successful applicants will be able to demonstrate strong customer service skills, proficiency in computers, phone skills and have the ability to multi-task. Applicants who have experience in service advising, warranty administration, retail sales, business development coordination, or as an automotive service technician will be given preference. Previous automotive service experience is considered a strong asset but we will provide extensive training to the right candidate.

We Offer:

  • Opportunity for above average earning potential
  • Full benefits program including Health and Dental
  • Employee vehicle purchase program
  • Industry leading automotive software
  • Opportunity to work with a professional management team
  • Sentes Automotive offers advancement opportunities within the group (Hyundai, Honda, Infiniti, Nissan, Lexus, Mercedes)
  • Company sponsored events (BBQs, Golf Tournaments, Christmas Parties, Drive-In Movie Night etc.)

Key Responsibilities Include:

  • Effectively communicate with clients in person, by phone and by e-mail
  • Positively and proactively work with our clients to guide them through the service experience, adhering to our defined processes and guidelines
  • Ensure all processes are followed during customer visit to maximize CSI results
  • Accurately complete administrative responsibilities and paperwork
  • Review customer information and update all specified client details
  • Assist in creating and maintaining a positive and exciting work environment that promotes strong service, good morale, and continuous growth, by showing up with a bright, positive attitude each day, and supporting peers
  • Customer retention activities


  • Must have strong customer service skills
  • Automotive knowledge is a requirement
  • Dealership experience is an asset
  • CDK/one eighty/xtime experience is an asset
  • MS Word, Excel experience an asset
  • Able to work with all levels of management and staff
  • Able to work in a fast pace environment
  • Must be detail oriented and possess strong organizational skills
  • Must have strong time management skills and ability to meet strict deadlines

Kelowna Mercedes-Benz, part of Sentes Automotive, continues to set new benchmarks as a premier dealership in the Okanagan. Do you fit the profile and have the motivation to become an integral part of our team? If so, please apply with your cover letter, resume and references below.