Assistant Service Manager

August 08 2019,

Kelowna Mercedes-Benz – Assistant Service Manager

Kelowna Mercedes-Benz is looking for an Assistant Service Manager to add to our expanding Service Department in preparation for our new dealership. The Assistant Service Manager is an essential member of the service team. This individual is responsible for ensuring that all aspects of the client-based service sales process yield exceptional results for the organization and all staff under their direction. You are a bright, energetic, well spoken, solution oriented individual who believes that the path to success is paved with hard work, dedication, and exceptional customer service. Applicants who have experience in service advising and automotive management will be given preference. Click the link below to apply today!

We Offer:

  • Opportunity for above average earning potential (salary with bonus structure)
  • Full benefits program including Health and Dental
  • Employee vehicle purchase program
  • Industry leading automotive software
  • Opportunity to work with a professional management team
  • Sentes Automotive offers advancement opportunities within the group (Hyundai, Honda, Infiniti, Nissan, Lexus, Mercedes)
  • Company sponsored events (BBQs, Golf Tournaments, Christmas Parties, Drive-In Movie Night etc.)

Key Responsibilities Include:

  • Create and maintain a positive and exciting work environment that promotes strong morale and continuous growth, by leading effectively and supporting your team’s outcomes
  • Effectively communicate with clients in person, by phone and by e-mail
  • Positively and proactively work with our clients to guide them through the service experience
  • Ensure customer’s service needs are met and their impression of the dealership is enhanced by explaining the maintenance and/or repairs, timelines, and financial obligations required and arriving at the best possible solution
  • Maintain a strong level of communication with technicians to promote the adherence of timelines and cost guidelines
  • Ensure all processes are followed during customer visit to maximize CSI results
  • Accurately complete administrative responsibilities and paperwork, as required
  • Assist in creating and maintaining a positive and exciting work environment that promotes strong service, good morale, and continuous growth, by showing up with a bright, positive attitude each day, and supporting peers


  • 5 years’ experience in a similar position with proven sales performance in a service environment, leadership and team management experience
  • Proven customer service skills
  • Proven management ability
  • Automotive knowledge is a requirement
  • Dealership experience is a requirement
  • CDK/one eighty/xtime experience is an asset
  • MS Word, Excel experience an asset
  • Able to work with all levels of management and staff
  • Able to work in a fast pace environment
  • Must be detail oriented and possess strong organizational skills
  • Must have strong time management skills and ability to meet strict deadlines

Kelowna Mercedes-Benz, part of Sentes Automotive, continues to set new benchmarks as a premier dealership in the Okanagan. Do you fit the profile and have the motivation to become an integral part of our team? If so, please apply with your cover letter, resume and references below.