I would like to thank your personnel at the services department for their excellent support during my last and “unscheduled visit” to your dealership. Your Service Manager, Chris Neves took care of all my needs in a jiffy.
He also provided timely and helpful advice regarding:
- Extended warranty options and introduced my at once to your Financial Manager, Kyle Wilson who in turn helped me readily select an “ultimate” coverage for my 2012 CLS for the next 48 months.
- The set of performance wheels and tires I’m contemplating to buy from your stock next spring as well.
Chris has a very focused approach and is a true professional. Please accept my gratitude towards your entire staff for their knowledgeable, speedy, and efficient services. Again, I would especially like to commend Chris for his professionalism and superlative skills!
I would gladly recommend your company to anyone who needs great vehicles and outstanding customer service in the future.
Thank You again, and keep up the great work!
I meant to send this email back on Saturday but was too busy enjoying my new ride.
A big thanks to you for all your help and making this my best car buying experience in the past 20 years, ever since I bought my first vehicle. In addition to the actual buying experience, another big thanks to Melissa for helping out with the financing and making the paperwork a really simple and easy task. After it was all done, I was actually wondering if I missed something as it definitely takes a lot more when you go in to get the car but in your case, both yourself and Melissa had everything arranged in a way that the experience was great and painless.
Last but not least, many thanks to Sam for working through with you to make this deal happen. I really appreciate all of your hard work. Thanks a lot.
Jeff, even though you are in Kelowna, I will be referring my friends looking for a vehicle to you as I absolutely loved dealing with you and receiving your timely responses when needed. It didn’t feel like a long distance deal at any time and I really enjoyed it. Please do make a note that I am not an easy person to please but you absolutely nailed it from start to finish.
Thanks very much, my friend.
Thanks for checking in! The new car is amazing I am so happy with it! The drive back home was so smooth and it made such a big difference having air conditioning and not having to roll down the windows every time it was hot along the way.
Send thanks to Brian and the whole Mercedes team for making this so easy! Coming down from Alberta I was extremely happy with the service I received.
Jina (Alberta – 2009 Mitsubishi Lancer)
In September 2015 we were shopping for a new car. We wanted a family Wagon one of a good size. And looks like only Mercedes continued to make it. We shopped locally ( Calgary) and also online on Auto Trader. We found one in Kelowna. Took contact with Kip and I must admit we were not convinced, and a little afraid of buying a car online. Then Kip told me of a brilliant way that they do business.. I'll shot a video presentation and post in on YouTube for you. Wahoo what a great idea. Even the chat about the price was done online. At the end it's the best car buying experience we had in the past 20 years ( and we bought 7 cars during that period). Will definitely go there for our next car.
I just want to take this opportunity to say what a diligent and wonderful person you have in Giulio. He has a great business acumen and has provided great customer service for me, by staying in touch on a regular basis, answering questions, sending info, including a well done video of the 2015 SL550; I have been extremely impressed by his product knowledge and professionalism. Sales people/employees like Giulio are hard to come by, and I'm sure that you consider yourself fortunate to have him as part of your team; it's also a positive reflection of the great management and a great company that you have at Kelowna Mercedes-Benz.
We live on Vancouver Island and drove all the way from Parksville to purchase the 2013 ML350 Bluetec from Giulio on Saturday which by the way we are very pleased with. Right from first contact Giulio was professional, attentive, and accommodating to our needs. His HD videos, presentation, and prompt answers to our questions gave us the security and peace of mind without ambiguity to purchase a vehicle without ever having kicked the tire myself. This is our second Benz and we can say unequivocally without a doubt the care and service we received from Giulio, Melissa, Colby, and Sam (ice up that leg buddy) have cemented our new relationship with Kelowna Mercedes. We will definitely buy our next Benz from your team and if the timing works out we will get the ML serviced there too. I have already told one person who was interested in buying a Mercedes to call Giulio first. Please extend our heartfelt thanks to everybody for a positive experience.
Giulio you are pleasant and a positive person.
I want to express my gratitude to you and your sales consultant Giulio Deiaco. We purchased a brand new GLK 250 this evening from your dealership.
More so I wanted to let you know how much Giulio did for us. He is a VERY good sales consultant and did not hesitate to put our needs first. He was ever so accommodating to our availability as we were working around my work schedule as well as our 3 year olds schedule! He went out of his way to ensure that we got what we wanted in the vehicle we chose
Thank you again for the time and vehicle! Hopefully is a relationship we can build on with future vehicles.
Good day Colin & Giulio,
I wanted to send you both a personal note of thanks for the exceptional customer service we received at Kelowna Mercedes-Benz when we purchased the 2010 MB C350W4
You both went out of your way to satisfy all of our concerns at the time of purchase and Colin, your personal involvement and concern shows just how much you believe in customer service.
Each and every staff member who had a hand in this deal is also to be thanked for their care and consideration. Altogether a most satisfying experience for us.
You have earned our trust and you may be sure that we will stop by to have the vehicle serviced at your facility if at all possible in the future.
We have told many people of our great experience at Kelowna MB and would not go anywhere else should we want to acquire another vehicle in the future.
Yours very sincerely
I just wanted to give James Harris a moment in the spot light.
We are new to Kelowna but I have been assisted by James the couple of times we have been in the dealership since our move. I have dealt with MB dealers in Calgary, Edmonton, Windsor, Barrie, Oakville and London, UK over the past 18 years.
I have to say that James is a very competent and professional Service Advisor and an asset to your staff! My experiences at Kelowna MB have been the best of the lot and James is a big part of that.
It gives me great pleasure to compliment the advisor Cathy Vinkle. From my first meeting with her this morning at my scheduled appointment, to picking up the car I am so pleased with my service experience. Cathy is an excellent ambassador for your dealership and she demonstrated a caring and very knowledgeable approach to me as her customer. I am new to Kelowna, but have owned many Mercedes products in Southern Ontario and Palm Springs California over 20 years of ownership. Needless to say I have experienced many levels of service, but Cathy exhibited an excellence that is rarely seen in your industry.
As a business owner myself with 1000 employees in six countries I have an eye for talent. I love Cathys enthusiasm for her job and commend her for the level of service I received today.
I have recently ordered a 2016 S550 with Colby and Eric and look forward to enjoying this new vehicle.
George and Elizabeth
Vince recently sold me a pre-owned Mercedes B250. The entire experience was very pleasant and stress free. Vince was extremely professional and personable. I will not hesitate to provide his name to any of my friends or family when they are looking for a vehicle.
I just wanted to say thanks again to yourself, Carol and Janet for all your help in making my first car purchase an enjoyable experience. All of you were very professional and personable to talk too which really made me feel very well taken care of.
Eric2011 (GMC Sierra)
…In my opinion, you are going to the top of any career you choose. Your enthusiasm, politeness, determination, dedication to your job, and skill in managing two senior clients who had made up their minds not to buy says it all. I spoke of my praises of you with your manager before we left Kelowna, and he also sees a bright future for you.
It is not often that we get praised for a job well done in life. So if my comments mean anything to you may I suggest you keep a file of the praises you do get as when you are my age and completed your career, these letters and positive thoughts mean a lot. Also, great memories. They also help you when you feel unsure of yourself.
My appreciation to you…
Paige (2011 E350)
I wanted to sincerely thank you, Sam, and Ken for all your assistance. I really appreciate your assistance with all my questions and the extra level of customer care you have taken. It really made a difference. I am really looking forward to receiving this car. I cannot thank you enough !!
The service I received from Matthew and all the staff at Kelowna Mercedes-Benz was nothing short of exceptional. With me being from Calgary they used videos to show me the SUV in greater detail both inside and out as well as a presentation tool. The whole experience from start to finish was very professional, easy going, organized and most of all they were very pleasant to deal with. I would definitely recommend Kelowna Mercedes-Benz to anyone based on my experience.
Shopping for my most recent vehicle at Kelowna Mercedes Benz was literally the most pleasant and least stressful car purchase I've ever made. In addition to a very pleasant showroom atmosphere, Giulio DeIaco was very knowledgeable as we considered vehicles. He helped complete our purchase in an extremely professional, straightforward fashion. Subsequently, Giulio has been very diligent, ensuring continued satisfaction with product knowledge and servicing help. Definitely would recommend Giulio and Kelowna Mercedes Benz for anyone considering a vehicle purchase.
Guilio (2010 Mercedes-Benz GLK)
I just wanted to reach out to tell you about the amazing experience my wife and I had with Kelowna MB this month. As first-time Sentes customers, we were truly blown away by professionalism and the attentiveness of your staff. I can't recall a time where we've have had better customer service start to finish and I'll certainly never buy a car from another dealership ever again. It's for that reason, I need to take this opportunity to personally recognize Sam, Kristin and Daniel for making this transaction the most enjoyable and memorable car experience on record – one I doubt I will ever forget it. The most impressive part of the entire transaction is that I gained a new friend out of the process and that speaks volumes to Sam's authenticity and character. I know, it sounds cliche, but I really felt like I was being taken care of by people who had known me for years. So with that, I thank you again for the legendary customer service.
Grant and Danielle