Customer Testimonials
Great service and extremely helpful. As soon as I walked into the showroom everyone was polite and welcoming. The GM Mr. Geno Tassoni, went out of his way to provide help and advice at a time when my options were limited. Great experience and would highly recommend Kelowna Mercedes.
Excellent service, thank you so much for finding me my Mercedes. You even picked me up to come to the dealership to try out multiple cars. You are so friendly and patient Maggie, I highly recommend you to all my friends and family to buy a car.
My wife and I had a terrific experience buying our latest family vehicle from Ethan Lannon at Kelowna Mercedes-Benz. He delivered what I previously felt was not possible - a professional yet enjoyable vehicle purchase experience. Support staff was all efficient and pleasant. Kudos!
Rarely run into a sales who truly works with you on your budget; who truly care abt building a long term relationship vs a one time commission. come see Maggie!
Had a great experience from the minute i picked up the phone to inquire about their selection, to the minute i arrived in kelowna to pick up the vehicle. Maggie was/is a pleasure to deal with. Took time to send me a personalized walk-around video and responded to my calls/txts promptly. She even met me on her off-day to go over the vehicles features! Its a well run team to be sure which included Kabi’s assistance with the financing side and GM Geno meeting me at the airport. Thanks for everything!
Bought a BMW and had a great experience working with Maggie! She was very helpful and made my purchase very comfortable! HIGHLY APPRECIATED
if you ever think that business transactions cannot be done by word of mouth and a handshake, visit Kelowna Mercedes and look for Maggie. we're taking this opportunity to relate the importance of providing integrity and trust in a dealership that envelops these long fogattend practices. recently my wife and I purchased our second car from Kelowna Mercedes and had our experience perfectly depict the total example of prioritizing integrity and professionalism not to mention flawless transactions that made our purchases as pleasuring as driving our new A250. thank you, Maggie management, and staff. Ozzie and Lori
My old car was written off so I was in a position where I needed to get a new vehicle. Maggie did an amazing job getting me into a vehicle perfect for what I needed. Highly recommend this dealership.
I wanted to extend my gratitude to Ethan Lannon at Kelowna Mercedes Benz. Although I decided to stick with my current dealership, Ethan provided exceptional assistance in finding an electric vehicle, and his approach was honest and not forceful. I look forward to doing business with him in the future and highly recommend him to anyone searching for a vehicle in Kelowna.
I recently purchased the CLS 53 AMG from Mercedes Kelowna and I had the pleasure of working with Maggie Foun. From my initial inquiry to receiving the car, I had the best customer experience. Since I was from Vancouver, I did not have a chance to see the car physically, however Maggie was able to bring the car to me virtually via YouTube. She sent me several videos and took the time to educate me on the car and its features. She even took the time to ensure the shipping of the car to Vancouver went smooth. Her service, knowledge and ...
Had an excellent OOP buying experience with their salesperson, Maggie. People at the dealership were friendly and the pickup was a positive experience. The general manager, Sam, provided personal support post-sale when I ran into an issue. He seems to care very much about people having a positive experience and running an upstanding business.
I’ve worked with the Sentes Group in regards of our business and personal purchases. They are an excellent team and genuine value each Individual that walks into their dealership. Keep up the good works guys, as finding good customer service nowadays is becoming a rare gem. If anyone’s looking for a warm welcome at Mercedes-Benz Kelowna, ask for Jamie. He’s a true gem.
We are very thankful to the Sales Consultant, Maggie for high quality help in picking a perfect vehicle for us with perfect leasing options. Maggie is friendly, considerate and helpful. Because of her, we have positive experience with Mercedes.
A really easy buying experience - went from "maybe I should buy a car" to buying a car in 4 days. That speed has something to do with my tendency to move fast on stuff like this, but I could have easily changed my mind if the people hadn't been so great to work with or the SUV hadn't been a joy to drive. Although we couldn't make the right electric vehicle work for us, the GLC300 we went with is great. Jamie in sales was helpful and quick - I sent him a few cars ...
Hands down my best car buying experience to date. In context, I have bought 4 cars in the last 12 months from very reputable dealerships ranging from $90k to $900k and my experience with Jamie and the team at MB Kelowna was stellar. Communication was easy. No pressure anywhere. No trying to sell me all this extra extended stuff. Jamie accommodated all of our needs, gave us a loaner when we wanted to get some extra work done, coordinated a smooth delivery and even helped us post purchase. First class guy and first glass group. 5 easy stars! Highly recommend them!
An exceptional level of hospitality. Will be back.
Chris Neves always provides the best service. He has great knowledge regarding Mercedes Benz and is always willing to help find the best solutions.
I recently purchased a pre owned BMW from Ethan at this dealership. He was awesome, kept me in the loop from start to finish, and most importantly he kept his word, a rarity these days when making an out of town purchase. I’d also like to thank Sam the general manager and Kabi for their assistance in this transaction. I highly recommend!
This was my third time in a row leasing vehicle with Mercedes Benz and it was a great experience as always. Deigo was amazing and helpful from start to finish and made the whole process simple and stress free. He did a great job in taking me through each step, patiently listening and providing prompt and helpful response/advice and made a great effort finding a vehicle that I wanted. From general manager Sam, manager Isaac and finance manager Kabi, everyone was super nice, attentive and helpful.
Bought the car remotely in Vancouver, Maggie helped me close the deal within a hour and coordinated the delivery to allow me get the car ASAP. She has been very professional and patient during the purchase and after the purchase!
I have been dealing with the Kelowna Mercedes Dealer for 27 years now and I wouldn't take my Mercedes anywhere else. The staff, technicians and sales personal are all first class. Chris Neves your service manager is exceptional. You couldn’t get any better service anywhere. Doyle Bray
Ethan was absolutely amazing! Listened to our requirements and simply made everything come together. Created a lot of loyalty and we are looking forward our move from BMW to Mercedes
Went in to look at a new truck for myself, was beyond excited and Thomas really matched that excitement. Something really comforting about coming across real and genuine people. After deciding this is where I wanted to buy I was more than happy with Lynn and the effort she put in through the entire financing side of things! Very easy process, thanks again guys! Cheers!
Diego, Carol and Lynn were amazing during and after the whole buying process ! Super informative and a great team !
Buying our first car from Diego Sanchez was a very pleasant experience his five star service answered all our questions the ones he didn't know he found the answers from other staff members excellent experience highly recommend Kelowna Mercedes-Benz
The staff at Mercedes was amazing. Special thanks to Maggie who took the time for my special requests while dealing with a buyer from out of province, including picking me up from the airport and making arrangements to finalize details on Sunday when they're closed. They made the process of buying a vehicle almost completely online seemless and were quick to assist with a couple issues. Top notch professional service- I highly recommend!
Very nice folks
Kelowna Mercedes is definitely 5 Stars. We had a little hiccup on diagnosis. Kelowna Mercedes stepped to the plate and stood behind their well earned reputation instantly making things right without conflict. Nowadays it's hard to find trusted businesses that stand behind their products and service. I can say Kelowna Mercedes is the diamond in the rough and will have my business should I need it the future.
I bought my first car in Canada from Mercedes Benz Kelowna. Being in a new country and new to the whole process, but Diego Sanchez from the sales helped us all the way through, explained everything clearly and to the point, presented us with the best possible options which suited our needs and finally we bought the car which we love. Thank you very much for all your help. Keep it up!!
I recently traded in my 2014 for a brand new GLE 450 coupe. I couldn't be happier and more impressed with the customer service from Ethan, Kabi and team. They made the whole experience so easy and pleasurable that my husband ended up trading in his car, which we thought he's be buried in lol for a beautiful convertible. We will definitely be dealing here in the future and referring anyone we know to Ethan!
Found the Mercedes I was looking for. Diego Sanchez was the salesman. Extremely helpful and courteous. Thank you Diego and support staff! Pleasure to do business with you. Anyone looking for a Mercedes, I couldn't recommend them enough especially when buying a used car. The company gives the used vehicle "A-plus certification" (changing anything and everything required for a worry free vehicle) It's the second one I've purchased there.
I was in your dealership yesterday and was working with Chris Neves he was so amazing I had to send a thank you. I was having a minor issue with my convertible and he just took charge he was very professional and had a very warm engaging way which you seldom experience these days. Your dealership if very fortunate to have him as part of the company huge asset. Keep it up Chris Many thanks John T Manton
Just got a new car and Ethan in sales was absolutely amazing. He was very knowledgeable and friendly, also took the time and went through the car with me. The finance department was fast and efficient. Ps I Love the car!
The whole experience of buying my Tacoma from Kelowna Mercedes was seamless and very pleasant! I was coming from out of town to purchase the truck so Diego went out of his way to film a personalized video showcasing everything about the truck. Between Diego and Kabi, they showed us all of our options and made sure we understood them clearly. I wouldn't hesitate to call Diego up to line up another purchase. 10/10
This was our first purchase with Kelowna Mercedes-Benz and the staff were amazing. Maggie went above and beyond and as an out of town client I could not have been more impressed with her efforts, help and advice that led to this purchase!! She is a true professional. Also, Kabi in Finance was a pleasure to deal with and all was set up and ready to go when I arrived. It does not matter if you are from Kelowna or from out of town I would absolutely recommend working with Maggie, Kabi and the team there! I have purchased many ...
My SL is good as new! Thanks again to Chris Falvo in service for taking great care of us.
Thank you for the exceptional service Justin and friendly reception! Really appreciated your help with my vehicle today!!!
Big thanks to Maggie for making my purchasing experience stress free and enjoyable! She's very kind, helpful and knowledgable. Will be recommending Maggie and this dealership to everyone I know, thanks again!
Was the best service I’ve got from any auto Place I enjoy having my Benz because of Mercedes’ Kelowna
I have to admit we were a little intimidated when approaching the purchase of a MB, but Stasi immediately put us at ease with her friendly but professional demeanor, she was very easy and pleasant to deal with, quick, professional and efficient. What else could we ask for! Thank you Kelowna Mercedes-Benz for making the purchase of our first MB a great experience. Well done!
I have been looking for a new machine (Car) 🙂 for some some-time and came across a lot of machines but couldn't build confidence with the salesperson, so I would let it pass. One day I see the ad for 2019 GLE400 and I contact them thru an online form next was the beginning of a new experience. Received an introductory email from Stasi Raptis - with details about the Machine with the Carfax-Info sheet and the reconditioning report. Since I am currently in Toronto I requested a video and pictures for the car and within no time I received a ...
Always a pleasure , even when its not a pleasure . Great service department , great staff overall
We had a great experience at Mercedes in Kelowna. Huge thanks to Maggie for going over and above to help me find the perfect vehicle for my family, the service couldn't have been better. Kabi in finance was also a pleasure to deal with. Thanks again, we'll definitely be back 🙂
Due to construction, the parking lot is highly congested. Lanes are narrow. Parking is tough. The guys in PARTS were awesome! Friendly, quick & cared about what they're doing! I had my order & was on my way back to the shop in Penticton in no time!
Had a wonderful experience at Mercedes kelowna Bought a beautiful red GLC 43 AMG coupe Maggie was very helpful Would definitely recommend her Was very impressed by the speedy service
Had a tire explode on the highway west of Princeton. Mercedes roadside towed my C300 to Kelowna. I was worried that Mercedes service would be closed on the Canada Day long weekend. Lucky it was not and Indy in service was working. He was able to locate a tire and have it on for me that day. What was originally a very stressful situation turned into a positive service experience thanks to Indy. Keep up the good work!
(Translated by Google) Kabizhan's service is very good👍 (Original) Kabizhan 的服務非常好👍
Just bought an used car from this dealership. I have to say it's the best buying experience I've ever had. I contated Maggie through telephone, she really did a great job, replied all the questions and msgs lightning fast. Recorded custom video of the car only for me. Took care of all my concerns and I wired full amount before I saw the car because I felt they are trust worthy. And the crew got all my paperwork done in about 20 minutes, such a efficient team!
Excellent service and attention to detail. I highly recommend Maggie Foun at Kelowna Mercedes-Benz. She made it an excellent experience. I don't normally post reviews but really deserves a top notch recommendation
Quick Service and professional. Fix your coffee machine! And get some massage chairs like Mercedes in Calgary.
I live in Calgary and was travelling home when I developed a flat tire. I called Kelowna Mercedes and asked for help getting the tire fixed on my GLE43. They set aside time for me, and had it fixed it while I waited. I was a little delayed in getting home, but thank you very much Kelowna Mercedes and Indy! Very much appreciated the assist and getting me back on the road quickly.
Amazing service …. Start to finish. Stasi helped us with our GLC AMG purchase and we could not be happier! The whole experience was seamless and we would definitely recommend anyone looking to purchase their Mercedes here. Stasi was so helpful and got us exactly what we wanted. Thanks again!
Chris Falvo helped me get my grandparents car sorted out! There were a couple hiccups along the way but he handled everything with care, and professionalism! Super friendly guy.
Great service all around. We hit a deer and damaged our Sprinter RV, towed to Mercedes in Kelowna and arrived Friday night, spent the weekend camped out in the Mercedes lot. Chris (manager), Chris (service staff) and Brady (technician) were all sooo helpful in making the needed arrangements .Left the RV in their capable hands and returned to Victoria while repairs completed. Thanks Chris, Chris and Brady for all you did for us.
If you need any sales help from Kelowna Mercedes Ethan is the man. He showed me around the lot with vehicles that fit the description of what I was looking for. He ending up recommending the S580 which we took for a drive and any questions I had regarding specs, packages, or even financing Ethan was on the ball with answers. Thanks again Ethan.
We recently found our dream slk55 AMG convertible at Kelowna Mercedes. From the first inquirering phone call, Stasi made the whole purchase process the most pleasurable and professional auto purchase I have made in my past 45 years of driving! Right from the time we walked in the door to delivery, every staff member made us feel welcome and appreciated. Even after the sale was complete the dealership went out of the way to ensure everything was right and to our satisfaction. Stasi and Kelowna Mercedes are definitely our go to dealership!!! Thanks to all the staff as well!
Great service I needed a black g 63 their was only silver available they had to order it for me came in for me in a couple weeks as it wasn't in stock theu gave me a nice loaner to drive until it arrived and delivered the vehicle right to my house 👍
Tom Simpson assisting us in purchasing a vehicle from a Mercedes sister location. Tom was attentive, kind and listened to our needs. Tom made what I anticipated would be a very stressful process, easy and straightforward! Thanks Tom and the Mercedes Team!!
What a great experience. Tom was professional, thorough, and very accommodating. He put the time in to find the perfect vehicle for me, and ensured it fit my budget. As it was my first time financing, he walked me through the process and made sure I was clear on everything before we went ahead. 2 years later and I’m still impressed with the service. I’m Looking to upgrade, and I know where I’ll be going! Thank you Tom and Kelowna Mercedes!
I am very picky person.In 5 years I bought 3 vehicles from dealership Kelowna.My second order deal with Brian ,he helped & explain for my built AMG .The third one, text Brian ask new model GLE, he pass my message to Maggie.After see her we decide take it the new one in 15 minutes. I bought 3 vehicles, Sam view it ,if something wrong ,he always make us happy.Brian,Maggie & Sam are friendly & professional.See you my next order in future.!!!!!!!
I regularly have dealings with Cheryl Gowler in accounting. She is always professional and attentive to her responsibilities and a pleasure to talk to when and if I have any questions. All the best Cheryl!
I have had the pleasure dealing with Kelowna Mercedes on different business situations and everyone there is always so happy to help. I have especially been impressed with how quick and efficient Cheryl Gowler is in accounting and how pleasant and personable Carol Malmas is. This dealership overall has a high level of service.
Just picked up our new Sprinter Van from Jamie Rynard and Isaac Tien. They were both extremely professional, well educated on the options available and kept us well informed on delivery. We appreciated their attention to detail and great communication. Would highly recommend!
After so many years, It is always a pleasure working with Cheryl Gowler at Kelowna MB, always quick to help/resolve payment issues and more! 🙂
Cheryl is always so efficient and timely for sending payment processing requests
Great company and amazing staff. Special shout out to Cheryl Gowler for all that she does there!
While I don't own a Mercedes, I do deal with their accounting team; specifically Cheryl Gowler. Being someone who deals with accounting for multiple dealerships as well, I understand the juggling she must do. She is always so helpful and quick to answer any questions I have for her, a pleasure to "work" with
Always great service from Cheryl Gowler in accounting. Fast & friendly response and very professional.
I could not express enough how amazing my experience at Kelowna Mercedes-Benz has been. Dealing with Cheryl Gowler has been so easy and welcoming I can't thank her enough. Thank you Kelowna Mercedes-Benz
I have had such great experiences working with Cheryl Gowler, she is very efficient and timely with all our transactions. Candice Wall
Cheryl Gower in accounting is the best!
Cheryl Gowler in the accounting department is one of the best people I've dealt with in this industry. She's always super responsive to my email inquiries, and consistently provides the info I'm looking for the the first time I ask. When speaking to her on the phone, you can tell she loves what she does as she has a "smile" in her voice. Keep up the great work, Cheryl!
Kelowna Mercedes-Benz is a great dealership to do business with. Cheryl Gowler and I interact frequently and she is extremely professional and always a pleasure to deal with. Thank you Cheryl and everyone at Kelowna Mercedes-Benz!
Dealing with Cheryl Gowler and the Staff at Kelowna Mercedes-Benz is always a pleasure. Keep up the good work everyone!
The staff at Kelowna Mercedes-Benz is always an absolute pleasure to deal with and provide top notch service quality. Extra huge shout-out to Justin McKenzie and Dave Tavares. They both go above and beyond on helping you out! Make sure to use this dealership if you’re looking for a car or your next future service. Thanks guys!!
Great business to work with. They make wise investment choices and Cheryl is professional and always responsive to emails.
Mercedes Kelowna and Maggie Foun made our GLE450 a 10 out of 10 experience. Thank you again Maggie. Purchasing a new luxury SUV can be stressful. Solid knowledge and understanding of our family’s needs was clear to Maggie. She help ease the stress but also to help us understand what we needed. Maggie solid understanding of the Mercedes vehicles helped us come to a quick conclusion that we had a winner and picked a beautiful vehicle that had the features needed for Us. Going through each Mercedes’ class with Maggie made it apparent what we needed. She was knowledgeable not just ...
Thank you Cheryl G. for for the awesome service for our business here, much appreciated. Keep up the great work Brad M.
Cheryl Growler and the Sentes Group are great customers of ours
I deal with the accounting department quite often and Cheryl Gowler is extremely helpful with anything I need. A great person to deal with!
Cheryl Gowler in the accounting department for the Sentes group is a pleasure to deal with.
Mercedes Kelowna and Maggie Foun made our GLE450 a 10 out of 10 experience. Thank you again Maggie. Purchasing a new luxury SUV can be stressful. Solid knowledge and understanding of our family’s needs was clear to Maggie. She help ease the stress but also to help us understand what we needed. Maggie solid understanding of the Mercedes vehicles helped us come to a quick conclusion that we had a winner and picked a beautiful vehicle that had the features needed for Us. Going through each Mercedes’ class with Maggie made it apparent what we needed. She was knowledgeable not just ...
The staff at Kelowna Mercedes-Benz are friendly & professional. I want to specifically give a "shout out" to Cheryl Gowler in accounting who is always quick to respond to any requests I have regarding our business dealings
Bought a used slk55 awg from Maggie in sales at this location. She was very professional and knowledgeable on this vehicle type. As a matter of fact all staff we dealt with were professional and treated us with dignity. Definitely would buy again from this Mercedes dealership.
Amazing service experience with Justin. Professional, courteous, and thorough. Purchased multiple vehicles from Eric. Won’t buy from anyone else. These guys really know their stuff.
Working with Cheryl Gowler is an absolute pleasure! Cheryl is extremely patient. They are awesome and friendly and makes the process really smooth. They go above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff
Great place with great people. Somehow they can get brand new whicles that other dealers in the country are saying that are impossible to get. I was greeted by Maggie very pleasant lady who delivered all the info that I needed with the smile and went the extra mile to make the deal possible despite the vehicle still being PDI’d. Maggie and other staff made the delivery very professional and detailed making sure that I knew all that I needed before I left. Maggie also took care of the delivery of winter floor mats. When I got a boulder ...
We’ve been purchasing Mercedes-Benz from Kelowna Mercedes for years. So when we decided to trade in our convertible Jamie Rynard was an absolute gem! From the first phone call to walking in the showroom Jamie displayed nothing but professionalism and integrity with some great humour as well. We never felt any pressure and he walked us through many options and answered any questions we had. Even after the purchase of our new SUV Jamie has reached out on several occasions to make sure everything was perfect and reassured us that if it wasn’t he would resolve any issue ...
CHERYL IS ALWAYS A PLEASURE TO WORK WITH AND IS VERY TIMELY IN WHT SHE DOES
We recently purchased a vehicle at this dealership. The service was excellent, thank you Greg Fleming for all your help!
Cheryl Gowler at Sentes group she is very helpful and professional. I would recommend her service to anybody
Great Service! The friendly, helpful staff got me on my way quickly. They even offered me a ride to the airport! Highly recommended. A+
It's all the little details that I noticed and add up to an incredible service experience, provided by Jamie Rynard. Also have to mention Joe Craven who also went above and beyond to make this such a positive encounter. Both were friendly, completely knowledgeable and professional. I couldn't be more satisfied with my decision to purchase my vehicle from Jamie and Kelowna Mercedes-Benz!
I recently bought a GLE 53 and my experience with this dealership and Maggie Foun (Sales Representative)was Phenomenal. Maggie was more than informative and helpful throughout the transaction from test drives, payment options and customer care. Even after the buying the vehicle, Maggie kept in touch and I can always ask her to help out with any concerns or questions I have. Thanks Maggie!
Kelowna Mercedes is an absolute pleasure to deal with. I have to give a huge shout out to James in the service department. He is extremely professional and responsive. I couldn’t be more at ease leaving my GLE AMG with James and is team.
I’d like everyone to know what an amazing man James is at Kelowna Mercedes. Every dealing I’ve had with him, he had personally gone above and beyond, ensuring my vehicle was well looked after as well as making sure the service was as it should be. I’d highly recommend both the dealership as well as dealing with James. You’ll not be disappointed!!!