Customer Testimonials
Serviced my Sprinter based RV at MB today. They are always good at communicating what needs to be done and explaining the time frame required. Shop rate is competitive for MB. Staff always courteous and professional.
We were shopping in town today (Saturday) and after a couple of stops we kept hearing a chirping sound in the front end of the Mercedes. We thought a bird was stuck in there and drove over to the dealership to see if they could do anything. Steve said the service shop was closed but tried to flush it out using water from a hose. While doing that, Aaron (mechanic) was driving out after finishing his shift. He asked what was the problem and quickly parked his vehicle to put ours up on the hoist to see what he could ...
The Mercedes team is knowledgeable, caring and very pleasant to deal with. They treat you like a part of their family. They are detail oriented, informative and ready to answer any of your questions at any given time. I truly enjoyed my experiences with Mercedes - Benz Kelowna.
Had a wonderful experience purchasing my vehicle from Kelowna Mercedes! Maggie is a doll, I highly recommend her as a classy and very comfortable to work with sales advisor.
Great service and an overall very positive experience at Kelowna Mercedes. Maggie was excellent throughout. She was transparent and honest. She would try her best to meet costumers’ needs. I would definitely recommend her!
Came into Merc a few weeks back, needed a few questions answered about an AMG, and I believe his name was Justin. He came right up with no hesitation to answer them all ! Super helpful and knowledge about the brand is fantastic. Koodos to Justin.
It's easy to just click 5-star to be nice. This should be 5-star + . My experience from thousands of miles away was exceptional, largely down to James Harris and the Service Dept. He kept me informed on the Pre-Purchase inspection for my Gullwing; provided documentation on all prior servicing; took pictures for me of the vehicle; coordinated with enclosed transportation; and then in a moment of real attention to the customer experience, he took photos of my car being loaded, so I'd feel I was there personally. Great brand representation. Polite. Respectful. Courteous. Prompt. Dependable. Informative. And a "...
This is our second purchase with MB Kelowna and the experience continues to be the absolute best! No pressure, no time wasting "crunching numbers", amazing service and respect for your time and budget. Sam (Sales manager) and Eric (sales) made the decision quick, informed and personable. Not the typical car sales experience we had anywhere else! A treat. 😀
Amazing dealership! Super nice, friendly staff! I love my new Mercedes! Kip was a terrific Salesperson and we really liked how we were treated!
We very much have appreciated the customer service at Kelowna Mercedes Benz., specifically from James, Cathy and Chris! Thank you.
Bought our second Mercedes from Maggie Foun. She was extremely knowledgeable about the vehicle, replied to our emails promptly and gave us the information we required. A very pleasant young lady who exceeded in portraying the excellent service that Kelowna Mercedes gives. Highly recommend Maggie to anyone planning to purchase a new or used Mercedes.
Outstanding sales process. The car business is changing rapidly and it’s a pleasure to see a dealership embrace the change. My purchase experience was done all online. Chose the vehicle and Maggie was my eyes and described the car perfectly and sent me a walk around video. Maggie made the negotiations easy and all done over the phone. My delivery experience was just as seamless. We picked a time and all the paperwork was ready to sign while icbc was waiting for the insurance transfer. Amazing sales process and pleasure working with the team. Well done Kelowna Mercedes.
Purchased my first Mercedes this weekend and it certainly won't be the last. If you want an enjoyable experience purchasing a vehicle, Eric will NOT let you down. He is informative, patient, and a most of all not pushy. He worked with me close to make sure the car I was purchasing was perfect. Kelsey in finance is also incredible and really takes her time explaining everything to you including pros and cons instead of just trying to push you to purchase packages. On your next visit, make sure you ask for these two and you won't regret ...
I called the service department yesterday to inquire about service records on my newly purchased used MB, I was greeted with a warm reception on the phone, and awesome answers to my questions. I would like to say great job Catherine O. Thank you for this great first experience with MB Kelowna.
Excellent service every time we are in! Justin as a Service Advisor makes the process seamless. Always consider Kelowna MB for your vehicles.
I don't usually leave reviews but I had to say how helpful Trevor and Justin were! Trevor helped me out with buying parts and getting my car problems fixed and Justin was so kind and hospitable! Great service and a wonderful team!
I have owned numerous MBs over the past several years and dealt with a few different MB Dealers. Mercedes Benz Kelowna is absolutely the best dealership experience I have ever had. This started with the service of my current GLE 350 to the purchase of a new E450 Cabriolet. All of the team members at this dealership are excellent to deal with but one member of the team stands out considerably. This is a young professional in the service department (Justin McKenzie). Justin exemplifies the Mercedes Benz brand as an outstanding customer service ambassador. Justin goes above and beyond with every ...
Make sure Maggie is your sales rep. Brian is a kickass dude. Finance manager Joe, the real MVP. An 11 out of 10 experience from start to finish.
Just want to give a shout out to Kelowna Mercedes staff. Especially Justin, always pleasant and willing to help me get through my service experience with ease.
I have been servicing my car since before Justin was a service advisor, so it was very nice to see a new face. He took care of me, my vehicle, and all my questions and was the best service I had ever received so far. Every time I call or need to come to the dealership he always does his best to help me however he can and I will continue to see him every time I am here. Thank you for the amazing service 🙂
Justin in the service department did an exceptional job looking after my vehicle. He made me feel appreciated and took care of all my needs.
Justin at Kelowna Mercedes is always a great pleasure to work with when it comes to anything service related. The Family GLA has been through a handful of times, and he always helps us to find the best fix for the best price. Would recommend to anyone in need of repair or service.
Really great experience in this dealership. My car broken down on the way from Vancouver to Calgary. When I called them, they asked about details and wanted to get things ready before I get there. Once I arrived, the service reception Justin helped us patiently and tried his best to solve our problem ASAP. Shuttle bus driver Larry was so friendly. The whole experience was amazing and made us feel like in our hometown. Thanks for all your help. You guys made us even love Kelowna.
Amazing dealership. Kip is our go-to when we need a vehicle. Thanks for always going the extra mile! We have bought about 8 vehicles over the years and couldn’t be happier!
I have purchased 3 vehicles now so far from Kip at Kelowna Mercedes Benz. I found the dealership to be clean and comfortable with excellent product knowledge. It is always a good experience dealing with Kip and Kieth. I look forward to several more vehicles from Kelowna Mercedes Benz before I Make the grand exit!!!!
Thank you Maggie for Your amazing help! I’ll be back for certain in the future!
Five star, friendly and professional dealership. Kip knows his stuff and was a pleasure to deal with. Thanks for the wonderful service!
I truly cannot say enough about the amazing service I have received at Kelowna Mercedes Benz. Kip is truly exceptional, transparent and trustworthy. He was patient and helped me choose the perfect model for all my wants and desires. I highly recommend Kip to anyone looking to purchase a Mercedes Benz.
Got my new car through Maggie! She’s the best! Cant wait to see the car in person! Thank you Maggie!
Great buch of people
I do not normally take the time to write reviews, but had to write one about my experience at the Kelowna Mercedes-Benz dealership. I live in Victoria, and assessing cars from afar was well-facilitated by my salesman Kip. He went out of his way to ensure I was informed and feeling confident about the condition of the vehicle. I was so impressed to learn that the vehicle's quality and condition was exactly as advertised when I made the decision to travel to Kelowna to check it out. Kip was great, and the whole team at Kelowna Mercedes-Benz worked together ...
My experience with sales consultant Maggie was nothing short of stellar. As an out of town buyer, I had concerns with purchasing a car without seeing it in person. Maggie sent a personalized walk-around video of the car outlining all the small nuisances and concerns I had. Further she was able to answer all my questions timely and effectively. First and only experience at YLW Mercedes and it was great
Recently I have engaged with a couple of people in your service department and the experience has been most gratifying indeed. In particular Cathy Vinkle and James Harris, both, went far above and beyond what would be considered adequate. In fact I have had several interactions with your service department and the effort to accommodate my needs has been superb, each and every time. In short, congratulations to your service people and your operation in general.
Steve in the service department is exceptional in what he does for his clients and he went above and beyond to make my overall experience hassle free. Highly recommended and would definitely go back for any future service needs.
Kip Reece and Sam Kaloti were great in helping my parents pick their car. Fast service. Very pleased.
Exceptional, Kelowna Mercedes-Benz is a dealership w/high standards!!! This is our 3rd Mercedes now and have always dealt with Kip Reece in sales, we appreciate his knowledge, integrity and professionalism. Kip genuinely takes the time to really listen, therefore, he works to find the right vehicle that suits our needs. Along with sales manager Sam Kaloti, it is always a positive experience!
Maggie as usual did a wonderful job today
Just joined the Mercedes family and had a truly sincere sales experience with Maggie & her team. We arrived not really knowing what we had in mind , but left with a vehicle that suits are needs.
Just a quick note and a compliment to Maggie who is a Sales Rep at Mercedes Benze in Kelowna. I just purchased an SL 500 2006. I’m in Vancouver so I was concerned /worried ( not being able to see the car ) that it wasn’t going to be a nice as stated as in the listings pictures. It was shipped down just after Christmas. To my delightful surprise the car is even better than I expected !!! Mint, clean, all as stated. Maggie also took the time to send me a video of the car as a ‘walk around’ which was well ...
All staff is really very friendly and helpful. Kip helped me a lot to understand every aspect of deal. Got my dream car with great deal!! Great service!!
Absolutely the friendliest and most courteous car dealership I have ever been to. I can’t speak highly enough about Kip and the team at Kelowna Mercedes. I am in love with my new GLE! I wouldn’t hesitate to refer my friends and family to Kip and I will certainly be back for service!
The service I received from Kelowna Mercedes-Benz was excellent. Fantastic and attentive sales service from kip who was knowledgeable and willing to take the time to explain everything. Great service and will continue to use Kelowna Mercedes-Benz.
Kip is really knowledgeable, honest, patient and super helpful.
When I decided to buy my first car on my own I didn't know where to start. Kip Reece from Kelowna Mercedes walked me through everything step by step and made the process quick and painless. He was very knowledgeable and able to address all my concerns and questions. I was treated well and I felt listened to instead of railroaded into something I didn't want. It was a good experience from pickup to the time I drove my new to me car off the lot.
Had a smooth transaction with greg. He was professional kind and took active role to help me find the right vehicle.( They didn't push for a sale but made sure it was the right fit for me).
All the staff at the dealer were very accommodating and professional. The car was nicely detailed when we picked it up and there was no pressure at any point in the transaction. We will check their inventory next time we are car shopping.
As returning customers, we had another great experience buying from Kelowna Mercedes-Benz. From being greeted at the door by Sales Manager Brian Malmas, to our knowledgeable Sales Consultant Maggie Foun, and to ever so helpful Finance Manager Kelsey Boles, our entire visit was a pleasure. The Kelowna Mercedes-Benz team is top notch!. A well deserved 5 stars.
We bought a new 2021 GLA 250 from Maggie Foun. She was great from the moment we met her, full of energy and very knowledgeable on the product. She helped solve a few problems too and we're very happy with the final service and the car! Keith also did a good job teaching us the tech and such.
Been working with Greg at Mercedes Benz Kelowna for a number of years now. Excellent service and very easy to work with. I would recommend Greg to everyone!
I finally got what I wanted and all thanks to Greg. Greg was very patient and understood every detail of my needs. The whole team and management were super great right from the beginning. If anyone is looking for a vehicle and want to deal with someone that's patient and willing to work for you, look for Greg. Thank you Kelowna Mercedes!
Been looking at the new GTR! Such great atmosphere at the dealership. I have been talking with Greg and he has been so helpful in the process searching for my dream car. I highly recommend Greg when you visit the dealership.
I just purchased my 2nd vehicle from Mercedes of Kelowna and it was as fantastic as the first! I’d like to thank Greg for making it a pleasurable non stressful car buying experience x2 and .....thanks again Mercedes of Kelowna!!
Went in with my uncle when I was in town and was helped by Greg. Great person to deal with, answered all our questions and was very professional through out the entire process. Thank you Greg!
We have a number of vehicles with Mercedes in our fleet for our business. Our most recent purchase this year with salesman Greg was fantastic. We did not feel the somewhat typical salesman pressure that makes it uncomfortable. We had all our questions answered and Greg went the extra mile for us. We have recommended him to our friends as well! Love our AMG GLC63S
Great staff and Great Service! Bought new GLC 300 from Greg Fleming that works there. Very friendly and personable! He answered everything we needed answers to. If you or anyone looking for a vehicle-- Kelowna Mercedes is where to go. They work with you and for you to find the best price that fits your budget. Go see Greg!
I had an amazing experience at Kelowna Mercedes. I worked with Greg and I couldn't be happier. Excellent customer service, and overall a pleasant experience.
We are pretty happy with our experience at Kelowna Mercedes Benz. We've been dealing with Greg in sales for sometime now and he's always been really great to deal with.
Dealt with Greg! Great guy will forsure be back again! wicked customer experience
Had a great experience in the purchase of a S60 Volvo from Kelowna Mercedes. Called in on Sat afternoon and was fortunate to catch Maggie Foun and was given excellent service to arrange a very good deal and logistics for out of town shipping. Maggie is wonderful. Gordon Yard Mission BC
Top notch service!
Maggie Foun was awesome! 5-star service and the process went really smooth. She was able to make the process easy and enjoyable. Highly recommended
Last Thursday, a purchase I was working on at a car dealership in Penticton collapsed. Quite frustrated, I called Kelowna Mercedes-Benz and was put in contact with Maggie Foun. I let her know what I was looking for and told her my price range. Barely twenty-four hours later, I was driving home in my gorgeous new Mercedes. Maggie and the team at Kelowna Mercedes-Benz were outstanding. They listened to my needs and worked to make everything right. Maggie made me feel like I was the most important client she had ever dealt with. She was professional, courteous, attentive and friendly. ...
These guys always go above and beyond. Great team of professionals!! Thanks guys!!
Two Mercedes Purchased at this location. Overall good service and friendly staff.
Brian was very helpful as I have a back injury and my hips are sore so I had a hard time figuring out what to buy because of the suv seats.
Very professional and hard working. Even though I couldn’t get the car but a big shout out to Kelsey in finance and Sam for their support. Great team who puts a lot of effort. Thank you guys 🙂
Quick in and out after our EGR valve failed nearby. Great service from James, Regan and Adam. They may never see us again but we were treated like VIP’s.
Chris in Service always goes beyond what you might expect to receive. Honest and trustworthy.
Helpful and friendly staff
Great customer service - got my SUV fixed way before the predicted completion date and made me feel as though they actually cared about my situation and made me a priority! Highly recommend this dealership. Catherine Ogden was great to deal with thanks for all the help!
They have an excellent sales team and treat customers very well. A quality product with excellent service. Keeps me coming back.
Nothing but an outstanding professional personal experience from Kelowna Mercedes Benz. Coby Schnieder made the entire purchase of a vehicle a pleasure and couldn't have went better. Chris Neves and his service team went above and beyond any expectations. Chis was more than accommodating and took the time to go over all details and service of the vehicle. Overall experience was fantastic, highly recommended for both sales and service.
Chris Neves and his service team are exceptional! Always accommodating, friendly, organized and they have fantastic communication. Would highly recommend to anyone! Thank you Chris!
Best mb dealer in BC
We recently purchased a vehicle from Brian Malmas at the Kelowna Mercedes dealership and are so pleased with everything. Brian was incredibly helpful, answering all our questions, and we would highly recommend Brian as your sales person. We have purchased many vehicles over the years but can honestly say this experience was the best. The quality and workmanship of a Mercedes shows. Sam Kaloti worked with Brian and came up with an amazing deal for us. If you are looking for a no hassle, enjoyable, caring way to purchase a vehicle, we recommend the Kelowna Mercedes-Benz dealership.
Amazing Service! Amazing Staff! Always a pleasure coming into this please for any of my needs!
Ive had other German vehicles. However every time I take in the Mercedes James Harris in service has always been there to help make it easy, painless and enjoyable. He goes far above and beyond to make sure myself or family members are treated excellently. Makes servicing vehicle a dream. Also would like to thank Chris Neves for his professionalism.
For outstanding service, see James at the Kelowna dealership. My mother and her SmartCar have been dealing with him for years and always been extremely satisfied with the excellent service. Thank you James!
Had a great service person. James made everything happen to get my sprinter get the service it needed. Thanks james
I would like to say huge thank you to Chris Neves for all the help with my car. Chris did an excellent job with explaining the problem and all my options. He stayed in touch and made sure I am being updated on the progress and the cost of repairs. Chris is very professional and knowledgeable.
Meggie sales person really took care of us. She gave great service,
My Husband and I had an exceptional experience at the Kelowna Mercedes-Benz. From the moment of our first contact to our last contact we were greeted and treated with such a high level of customer service and respect. We were out of town clients that had to make the trip in the same day to pick up our vehicle. It only took an hour! From the moment we arrived to the moment we departed, it was the most efficient process we have experienced in all of our years of purchasing vehicles without feeling rushed. We had lovely and kind people ...
I just want to let everyone know that the Kelowna Mercedes Dealership is the absolute best Mercedes dealership we've dealt with. The guys in parts that I deal with (Jaime & Lance) are extremely knowledgeable and very helpful. I deal with Chris on the service side and he is also extremely knowledgeable and helpful. He seems to know everything inside and outside about these vehicle and I really appreciate the way he cares about my car.
Great service . Big shout out to Jamie, Brian, Colby and Keith for making the entire process really easy and without a doubt i will choose mercedes Benz kelowna again for my business.
Eric, Jamie and Kathy were all a pleasure to work with! Eric and Jamie made the purchasing process painless and fun. Kathy in service was informative and a pleasure to chat with. Overall an amazing experience purchasing our new Merc from Kelowna Mercedes Benz.
Had nothing but good experiences here from buying my cars to getting them serviced. Chris in service always makes me feel like I'm being treated fairly and goes over and above to make everything right. Edit, I just recently bought my 3rd car from this dealership and my salesman Kip is one of the main reasons I keep going back. Amazing, non pushy, friendly service.
Had to have my car towed in because of a flat tire. Sam and James made the experience fantastic. They were efficient and went the extra mile to even have my car delivered to my workplace, so I didn’t have to be inconvenienced, during my work day! Highly recommend and will definitely return. Thank you Gentlemen!!
Need some amazing help picking your next ride? Look no further than salesman KIP REECE! His customer service was second to none! Kip took care of everything we needed and made the purchase a comfortable experience without the pushy pressure you might expect. The extra little perks he was able to throw into the package really showed he actually cares about you when you drive off the lot! Without a doubt go see Kip Reece for your next purchase in Kelowna. Awesome!
Great customer service from the team at Mercedes - the battery failed in the wife's ML and we needed to get it replaced asap. The car was also scheduled for a full service later in the week. James and Catherine managed to get everything coordinated in one day so my wife got the car back as soon as possible for her business. Amazing service from first phone call to pick up. This is THE place to go. Thank you to everyone involved - James, Catherine, Emily and Cathy. Spud liked the cuddles too.....Spud is our dog.....not the ...
My parents and I were in the market for two luxury suv's. So i decided to go to kelowna Mercedes on my day off work. As i walked through the doors of the dealership, not one employee looked up from their computers to acknowledge that I was even there. I figured maybe if i walked around the showroom and lot looking at the SUV's someone would eventually approach me and answer my questions. I was wrong, after 20 minutes i got fed up and went to the BMW dealership next door for better service! Update ***2020-01-15** Sam and ...
Great punctual service
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