Customer Testimonials
Just bought an used car from this dealership. I have to say it's the best buying experience I've ever had. I contated Maggie through telephone, she really did a great job, replied all the questions and msgs lightning fast. Recorded custom video of the car only for me. Took care of all my concerns and I wired full amount before I saw the car because I felt they are trust worthy. And the crew got all my paperwork done in about 20 minutes, such a efficient team!
Excellent service and attention to detail. I highly recommend Maggie Foun at Kelowna Mercedes-Benz. She made it an excellent experience. I don't normally post reviews but really deserves a top notch recommendation
Quick Service and professional. Fix your coffee machine! And get some massage chairs like Mercedes in Calgary.
I live in Calgary and was travelling home when I developed a flat tire. I called Kelowna Mercedes and asked for help getting the tire fixed on my GLE43. They set aside time for me, and had it fixed it while I waited. I was a little delayed in getting home, but thank you very much Kelowna Mercedes and Indy! Very much appreciated the assist and getting me back on the road quickly.
Amazing service …. Start to finish. Stasi helped us with our GLC AMG purchase and we could not be happier! The whole experience was seamless and we would definitely recommend anyone looking to purchase their Mercedes here. Stasi was so helpful and got us exactly what we wanted. Thanks again!
Chris Falvo helped me get my grandparents car sorted out! There were a couple hiccups along the way but he handled everything with care, and professionalism! Super friendly guy.
Great service all around. We hit a deer and damaged our Sprinter RV, towed to Mercedes in Kelowna and arrived Friday night, spent the weekend camped out in the Mercedes lot. Chris (manager), Chris (service staff) and Brady (technician) were all sooo helpful in making the needed arrangements .Left the RV in their capable hands and returned to Victoria while repairs completed. Thanks Chris, Chris and Brady for all you did for us.
If you need any sales help from Kelowna Mercedes Ethan is the man. He showed me around the lot with vehicles that fit the description of what I was looking for. He ending up recommending the S580 which we took for a drive and any questions I had regarding specs, packages, or even financing Ethan was on the ball with answers. Thanks again Ethan.
We recently found our dream slk55 AMG convertible at Kelowna Mercedes. From the first inquirering phone call, Stasi made the whole purchase process the most pleasurable and professional auto purchase I have made in my past 45 years of driving! Right from the time we walked in the door to delivery, every staff member made us feel welcome and appreciated. Even after the sale was complete the dealership went out of the way to ensure everything was right and to our satisfaction. Stasi and Kelowna Mercedes are definitely our go to dealership!!! Thanks to all the staff as well!
Great service I needed a black g 63 their was only silver available they had to order it for me came in for me in a couple weeks as it wasn't in stock theu gave me a nice loaner to drive until it arrived and delivered the vehicle right to my house 👍
Tom Simpson assisting us in purchasing a vehicle from a Mercedes sister location. Tom was attentive, kind and listened to our needs. Tom made what I anticipated would be a very stressful process, easy and straightforward! Thanks Tom and the Mercedes Team!!
What a great experience. Tom was professional, thorough, and very accommodating. He put the time in to find the perfect vehicle for me, and ensured it fit my budget. As it was my first time financing, he walked me through the process and made sure I was clear on everything before we went ahead. 2 years later and I’m still impressed with the service. I’m Looking to upgrade, and I know where I’ll be going! Thank you Tom and Kelowna Mercedes!
I am very picky person.In 5 years I bought 3 vehicles from dealership Kelowna.My second order deal with Brian ,he helped & explain for my built AMG .The third one, text Brian ask new model GLE, he pass my message to Maggie.After see her we decide take it the new one in 15 minutes. I bought 3 vehicles, Sam view it ,if something wrong ,he always make us happy.Brian,Maggie & Sam are friendly & professional.See you my next order in future.!!!!!!!
I regularly have dealings with Cheryl Gowler in accounting. She is always professional and attentive to her responsibilities and a pleasure to talk to when and if I have any questions. All the best Cheryl!
I have had the pleasure dealing with Kelowna Mercedes on different business situations and everyone there is always so happy to help. I have especially been impressed with how quick and efficient Cheryl Gowler is in accounting and how pleasant and personable Carol Malmas is. This dealership overall has a high level of service.
Just picked up our new Sprinter Van from Jamie Rynard and Isaac Tien. They were both extremely professional, well educated on the options available and kept us well informed on delivery. We appreciated their attention to detail and great communication. Would highly recommend!
After so many years, It is always a pleasure working with Cheryl Gowler at Kelowna MB, always quick to help/resolve payment issues and more! 🙂
Cheryl is always so efficient and timely for sending payment processing requests
Great company and amazing staff. Special shout out to Cheryl Gowler for all that she does there!
While I don't own a Mercedes, I do deal with their accounting team; specifically Cheryl Gowler. Being someone who deals with accounting for multiple dealerships as well, I understand the juggling she must do. She is always so helpful and quick to answer any questions I have for her, a pleasure to "work" with
Always great service from Cheryl Gowler in accounting. Fast & friendly response and very professional.
I could not express enough how amazing my experience at Kelowna Mercedes-Benz has been. Dealing with Cheryl Gowler has been so easy and welcoming I can't thank her enough. Thank you Kelowna Mercedes-Benz
I have had such great experiences working with Cheryl Gowler, she is very efficient and timely with all our transactions. Candice Wall
Cheryl Gower in accounting is the best!
Cheryl Gowler in the accounting department is one of the best people I've dealt with in this industry. She's always super responsive to my email inquiries, and consistently provides the info I'm looking for the the first time I ask. When speaking to her on the phone, you can tell she loves what she does as she has a "smile" in her voice. Keep up the great work, Cheryl!
Kelowna Mercedes-Benz is a great dealership to do business with. Cheryl Gowler and I interact frequently and she is extremely professional and always a pleasure to deal with. Thank you Cheryl and everyone at Kelowna Mercedes-Benz!
Dealing with Cheryl Gowler and the Staff at Kelowna Mercedes-Benz is always a pleasure. Keep up the good work everyone!
The staff at Kelowna Mercedes-Benz is always an absolute pleasure to deal with and provide top notch service quality. Extra huge shout-out to Justin McKenzie and Dave Tavares. They both go above and beyond on helping you out! Make sure to use this dealership if you’re looking for a car or your next future service. Thanks guys!!
Great business to work with. They make wise investment choices and Cheryl is professional and always responsive to emails.
Mercedes Kelowna and Maggie Foun made our GLE450 a 10 out of 10 experience. Thank you again Maggie. Purchasing a new luxury SUV can be stressful. Solid knowledge and understanding of our family’s needs was clear to Maggie. She help ease the stress but also to help us understand what we needed. Maggie solid understanding of the Mercedes vehicles helped us come to a quick conclusion that we had a winner and picked a beautiful vehicle that had the features needed for Us. Going through each Mercedes’ class with Maggie made it apparent what we needed. She was knowledgeable not just ...
Thank you Cheryl G. for for the awesome service for our business here, much appreciated. Keep up the great work Brad M.
Cheryl Growler and the Sentes Group are great customers of ours
I deal with the accounting department quite often and Cheryl Gowler is extremely helpful with anything I need. A great person to deal with!
Cheryl Gowler in the accounting department for the Sentes group is a pleasure to deal with.
Mercedes Kelowna and Maggie Foun made our GLE450 a 10 out of 10 experience. Thank you again Maggie. Purchasing a new luxury SUV can be stressful. Solid knowledge and understanding of our family’s needs was clear to Maggie. She help ease the stress but also to help us understand what we needed. Maggie solid understanding of the Mercedes vehicles helped us come to a quick conclusion that we had a winner and picked a beautiful vehicle that had the features needed for Us. Going through each Mercedes’ class with Maggie made it apparent what we needed. She was knowledgeable not just ...
The staff at Kelowna Mercedes-Benz are friendly & professional. I want to specifically give a "shout out" to Cheryl Gowler in accounting who is always quick to respond to any requests I have regarding our business dealings
Bought a used slk55 awg from Maggie in sales at this location. She was very professional and knowledgeable on this vehicle type. As a matter of fact all staff we dealt with were professional and treated us with dignity. Definitely would buy again from this Mercedes dealership.
Amazing service experience with Justin. Professional, courteous, and thorough. Purchased multiple vehicles from Eric. Won’t buy from anyone else. These guys really know their stuff.
Working with Cheryl Gowler is an absolute pleasure! Cheryl is extremely patient. They are awesome and friendly and makes the process really smooth. They go above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff
Great place with great people. Somehow they can get brand new whicles that other dealers in the country are saying that are impossible to get. I was greeted by Maggie very pleasant lady who delivered all the info that I needed with the smile and went the extra mile to make the deal possible despite the vehicle still being PDI’d. Maggie and other staff made the delivery very professional and detailed making sure that I knew all that I needed before I left. Maggie also took care of the delivery of winter floor mats. When I got a boulder ...
We’ve been purchasing Mercedes-Benz from Kelowna Mercedes for years. So when we decided to trade in our convertible Jamie Rynard was an absolute gem! From the first phone call to walking in the showroom Jamie displayed nothing but professionalism and integrity with some great humour as well. We never felt any pressure and he walked us through many options and answered any questions we had. Even after the purchase of our new SUV Jamie has reached out on several occasions to make sure everything was perfect and reassured us that if it wasn’t he would resolve any issue ...
CHERYL IS ALWAYS A PLEASURE TO WORK WITH AND IS VERY TIMELY IN WHT SHE DOES
We recently purchased a vehicle at this dealership. The service was excellent, thank you Greg Fleming for all your help!
Cheryl Gowler at Sentes group she is very helpful and professional. I would recommend her service to anybody
Great Service! The friendly, helpful staff got me on my way quickly. They even offered me a ride to the airport! Highly recommended. A+
It's all the little details that I noticed and add up to an incredible service experience, provided by Jamie Rynard. Also have to mention Joe Craven who also went above and beyond to make this such a positive encounter. Both were friendly, completely knowledgeable and professional. I couldn't be more satisfied with my decision to purchase my vehicle from Jamie and Kelowna Mercedes-Benz!
I recently bought a GLE 53 and my experience with this dealership and Maggie Foun (Sales Representative)was Phenomenal. Maggie was more than informative and helpful throughout the transaction from test drives, payment options and customer care. Even after the buying the vehicle, Maggie kept in touch and I can always ask her to help out with any concerns or questions I have. Thanks Maggie!
Kelowna Mercedes is an absolute pleasure to deal with. I have to give a huge shout out to James in the service department. He is extremely professional and responsive. I couldn’t be more at ease leaving my GLE AMG with James and is team.
I’d like everyone to know what an amazing man James is at Kelowna Mercedes. Every dealing I’ve had with him, he had personally gone above and beyond, ensuring my vehicle was well looked after as well as making sure the service was as it should be. I’d highly recommend both the dealership as well as dealing with James. You’ll not be disappointed!!!
I had to call and speak with someone in Parts to order something, and David was really helpful. He had suggestions and carried empathy for my situation while still carrying himself professionally. I will definitely continue to take my car here as the service was everything I didn't know I wanted and needed.
The entire team at Kelowna MB knows how to take care of their clients especially James Harris and Jordan Fafard in the service department.
Amazing dealership. Amazing people. Purchased my first benz from here. Top notch service quality and parts is amazing too. Anything i’ve ever needed @Davidtavares has helped me out with anything. Make sure to check them out if you’re looking for a car!
Great service, great car. very friendly service.
Maggie Foun is the best sales consultant. If you can’t reach Kelowna and wants to buy Mercedes online than contact her. She has unique style of presentation. Thanks a lot you gave me a beautiful C43. You deserve 5 star.
When first contacting Kelowna Mercedes, Maggie Foun over the telephone we felt really impressed with her knowledge and energy. A few weeks later we arrived at Mercedes and was greeted at the front door with a friendly face, and very professional attitude Maggie Foun. We sat down and explained the car we were looking for, firstly she said would you like a coffee or water. Maggie explained in detail the models and what was available in detail. To fast forward we ordered a new Mercedes which will arrive in late June 2022. She showed us colours, options and samples to make ...
Maggie was a super helpful and professional sales at kelowna Mercedes, and she is also fluent in several languages. I strongly recommended her if you are considering getting a Benz, especially for me being the first time Mercedes buyer, she has good knowledge on things that make me feel really comfortable making this switch.
Justin in the service department is the best. He always is the most helpful when I need my GLK350 serviced or in need of parts. Never a bad experience, makes me want to stay with Mercedes and keep coming back!
Just brought a 2021 C43 Sedan from Maggie in Kelowna Mercedes-Benz, she is absolutely nice and she helped me with all the buying things!
Have purchased GLS 580 from here. Received great service from Maggie for last two years, highly recommended!
I always have outstanding service when I visit Kelowna Mercedes Benz. I have had James help me many times and he continuously goes over and above each time to make sure everything goes smoothly and correctly. We have been dealing with this dealership for many years and it’s the amazing staff that keeps us coming back. Kim S
Booked a appointment was easy. Great service advisor looked after everything.
Great dealership that will go above and beyond to make things right. Excellent service department. We bring all our vehicles here for service and deal only with James Harris in the service department for many years. He is professional, reasonable and fast at getting everything looked at.
Professional dealership with terrific customer service skills. Special shout out to representative Stasi who catered to us and made experience so much better, Highly recommend asking for her. kudos to Joe and Brian as well thanks
We had exceptional experience in Kelowna Mercedes-Benz. Our sales consultant Maggie Foun was amazing: knowledgeable, patient, supportive, willing to go the extra mile to help us with what we needed. Event though our case was not very straightforward, she was there for us every step of the way. It was a big step up from our previous experience with Mercedes-Benz dealership in Mississauga and, as such such, a high contrast for us. Thank you very much, Maggie, Kabi and Kelowna Team. Me and my wife totally recommend them to anybody who is looking to buy a new or pre-owned Mercedes ...
Sooooo HAPPY with my used Santa Fe purchase. Stasi was an absolute pleasure to deal with, as was the dealership! Top notch service from start to finish. Not your typical "car sales" experience but in a totally GOOD way 🙂 I would recommend this dealership and Stasi to anyone that wants to be treated fairly and respectfully. I drove from Kamloops and had no wait time to get things finalized. Thanks again Stasi, you're the best!
just bought a GLS 450 from Mercedes Kelowna. Maggie Foun in sales, and the entire Mercedes Kelowna team were amazing to deal with. Maggie was very professional, knowledgeable of the vehicles, and incredibly professional throughout the whole process. As an out of town buyer she went above and beyond to create an buying experience that easy and trusting.
Excellent customer service from Chris in the service department. I've been to quite a few different Mercedes dealerships across the country and this was my best experience.
Hi Trevor, Thank you for answering all of my questions with honesty. I am so happy with my SUV. You can be assured that I will certainly recommend your services to all my friends & family. Thank you for being so helpful & accommodating! P & R
Considering working with Kelowna Mercedes? Do it. I recently wanted to purchase their 2012 C63 AMG, and worked with the sales rep Jamie Rynard. He was friendly, polite and timely in responding, with none of the industry's typical sales sleeze or pressure to buy something now. Jamie even went over and above the call of duty, to bring the car to my condo downtown for a test drive at lunchtime, since my workday is typically jam packed. This was an amazing free service and nothing I have been offered at other dealerships! He also facilitated the trade-in of my M3 ...
I dealt with Greg in sales , Pateint , up to the point , helpful , although we did not reach a deal , but I was impressed with his high level of professionalism , I’m so looking forward to buying a car with him . Thank you Greg and I hope management knows how valuable you are in the team God Bless Amro
We had such a great experience with Maggie Foun. From beginning to end Maggie listened to our needs and answered all our questions with lots of patience and knowledge. She has kept in contact months after our purchase and is truly concerned with us enjoying our vehicle. We would highly recommend Maggie & Kelwona Mercedes!
Awesome buying experience!! I had an excellent experience with Mercedes Kelowna! Maggie Foun was very friendly, professional, and went above and beyond with any questions or special requests I had! Thanks for not being a "typical" car dealer and for treating me so well. It is service that is hard to come by these days. Was happy to make a deal on 2021 EClass Coupe and would definitely consider them again in the future. Peter
Just purchased a vehicle through Kelowna Mercedes-Benz. This is my second vehicle I have purchased through them. I bought my first one in 2016 and had a wonderful experience then. I have always serviced it with them and the staff are so warm and welcoming. I drove off the lot today with my second car purchased through Mercedes and everyone from our sales person Maggie, who was exceptional and informative, to the sales manager, Brian (who we actually purchased our first car through) were very approachable and friendly. I would not hesitate to purchase mother vehicle through them (but I’m ...
My experience with the service department has been professional and curteous, and the staff has been quick at addressing the issues. We always ask for James Harris to handle all our service needs over many years. And have not been disappointed.
As always, our experience at the Mercedes-Benz of Kelowna was outstanding. We came in this past January with a slew of electrical problems, and in fact we had to tow our ML 350 to the dealership. The service centre was extremely well organized, clean, and efficient, despite our late arrival. At the service desk, we had the pleasure of dealing with Trevor Springman who walked us through the whole service process from the original diagnosis to the replacement of the parts — he was incredibly kind, helpful, and very reliable. Trevor, was super knowledgeable when it came to explaining the issues, and ...
From a warm welcome at reception from Wendy to Camilo (my delivery specialist) .. Kelowna Mercedes was an excellent no hassle experience.. I had my eye on a couple of vehicles and Kip was very good at delivering without pressure what I wanted... Joe Craven gets a stick tap for money side.. I would buy from this dealership again AND recommend my family to go there also...
Just had my ML in for an issue with the diesel system, all I can say is WOW. From the start of my visit to picking up the vehicle, Chris and his team did a fantastic job taking care of me.
Dear Kip I’m writing to say thank you for the way I was received at Mercedes Benz and all of those that work with me. I previously been three other car dealers # One kicked us to the curb # two lied to us # three never returned email or messages At your dealership I was treated fairly honestly and respectfully. From yourself, Keith, Camilo, Kabi Shop Forman. Sincerely, David Watson
Fantastic dealership!! My 19 year old university student son brought his car in to be serviced and purchase snow tires. Regardless of his age, or the cars age and value. He was treated in same wonderful manner I would be here in Toronto. Feels great to know he has a dealership he/we can trust so far away from home. Very grateful, thank you!
Great service! If you need a Benz, talked to Eric! He's great, takes care of your in every way he can and ensures you're happy!
Professional, caring and on point. Maggie and the whole team at Kelowna Mercedes take amazing care of me and my vehicle. They are the epitome of "The best or nothing"
James from the Kelowna service office has been assisting us for over 10 years. We are truly lucky to be dealing with James as everything is organized with zero stress. He is polite , helpful and always smiling. Thanks James for everything you do 😊
I am so pleased with super professionally and frendly service. Kabi Namazgaliyev was very friendly and knowledgeable I am staying with Mersedes because of him. I want to thank him and I hope that Mersedes dealership appreciates employees like Kabi.
If you are looking to buy a new or used car, I recommend Kelowna Mercedes Benz 110%. I was dealing with Isaac and, Maggie and they are the perfect team to work with. I am so satisfied with them and my purchase that I will no longer deal with another car dealership, they have me for life. For those of you that don’t know Kelowna Mercedes is part of the Sentes group so they have access to lots of cars not just Mercedes. I hate buying car, I hate getting pushed in to something that I don’t really want, ...
If you are looking to buy a new or used car, I recommend Kelowna Mercedes Benz 110%. I was dealing with Isaac and, Maggie and they are the perfect team to work with. I am so satisfied with them and my purchase that I will no longer deal with another car dealership, they have me for life. For those of you that don’t know Kelowna Mercedes is part of the Sentes group so they have access to lots of cars not just Mercedes. I hate buying car, I hate getting pushed in to something that I don’t really want, ...
Had a great experience dealing with Kelowna Mercedes-Benz. Jamie was excellent to deal with, and even though we weren't buying a Mercedes, Jamie did everything he could to answer our questions about a vehicle that wasn't actually his area. Would go back and deal with him, and the rest of the team, any day.
I was treated very well here! Isaac and everyone there are very professional and I left feeling good about my purchase. I would recommend them to anyone looking for a quality vehicle.
The service at this dealership is INCREDIBLE. I am dealing with Justin and he has kept me updated on all the details regarding my car & has made this experience effortless. My car went in for both first and 2nd services and was diagnosed with some issues… I expected a giant list of fixes & massive bill, but instead was presented with an honest & quick method to remedy! Thank you Justin for doing such a great job taking care of everything and keeping me in the loop along the way, I appreciate everything you’ve done so far for ...
After a recent Mercedes purchase (not at this dealership), I was concerned about an 'unfamiliar sound' coming from the rear of my C-class on my travels to Kelowna. Wow! As a business owner myself, I was SO IMPRESSED and just have to share James, the service advisor I dealt with, was a TOP drawer dude. He was respectful, professional, engaged and couldn't do enough to help me. As a female, I have experienced less than average service in dealerships (sadly, that stereotype still exists!) However, this crew has customer service nailed. Thank you to James for handling my concerns ...
We had our perfect GLB250 within 24 hours, Thank you Kip, Joe, Janet and Camilo!
The staff and the experience buying a car here was excellent! They were friendly, knew what they were talking about and did a run through of how everything works inside and out! Thanks for the great team work!
I was planning to buy a family suv, maggie was the sales person that helped me with all my questions. I gave her my budget and told her all my need. She was really patient and helped me find the exact car that matches my need. I ended up getting a 2016 glc300 suv. It is in great condition. Thank you maggie for your help! I would definitely buy my next car from you guys as well.
I bought my c43 wagon from Mercedes Benz Kelowna. The car is great I am very satisfied. Maggie was the sales person that helped me through out the process. She made my whole shopping experience very pleasant. the car is in amazing shape and so was her customer service. Keep up the good work maggie!
Great staff & they always get the job done right! I usually deal with Justin Mackenzie and he goes above and beyond to make sure I have the best experience at Kelowna MB
Thank you Jenna for all your help!
Amazing team over at Kelowna Mercedes Benz, shoutout to Jenna and the entire crew. Thank you!
Working with Jenna at Kelowna Mercedes-Benz has been a great experience. As a vendor, I appreciate how thoroughly and professionally she handles matters. A fantastic representation of the pride Kelowna Mercedes-Benz takes in hiring staff of the highest caliber!
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