Customer Testimonials
They got the parts in on time fixed the problem and cleaned my car. Staff was friendly and explained everything. The coffee was great too.
Maggie Foun at Mercedes Benz Kelowna made purchasing our GLC300 completely seamless and stress free. She knows her product and had the answers to all our questions (we had many). She was an absolute pleasure to work with, was always honest and transparent, and ensured all our needs were met. We will be contacting Maggie again for any future transactions with Mercedes Benz Kelowna and we highly recommend her to anyone looking to purchase a vehicle from this fantastic dealership. Cristina and Court Babcock
The service is awesome and welcoming , and customer value is top-notch
I really like Mercedes-Benz and this store here is absolutely great walk around and see what they have. My other car which I don't have anymore was a 1982 Rolls-Royce Silver Spur but it got damaged in Toronto and I never got it back here. The staff are friendly and very professional.
From start to finish, my car buying experience surpassed all of my expectations. I had the absolute pleasure of working with Diego during my latest vehicle purchase, and I cannot speak highly enough of him or this exceptional dealership. I would also like to thank Geno as well. Their level of accommodation was truly remarkable, as they not only worked within my budget but also addressed any concerns I had with utmost care. Unlike my previous encounters at various dealerships, there was absolutely no pushiness. They genuinely cared about helping me find the perfect vehicle for my needs and went ...
Purchased a 2023 Sprinter AWD from Jamie. Excellent support for ordering options and delivery updates. Delivery was well done and received a fair trade value on our CRV a bit of pleasant negotiations. Lynn in the finance department was also excellent in dealing with all the paperwork and extended warrantee end of things. Very happy with the experience all in all.
Purchasing my Mercedes GLC43 at Kelowna Mercedes was a 10/10 experience, largely due to the wonderful assistance from Kip and Lynn. Their kindness, expertise, and dedication turned the entire process into a smooth and delightful journey. I genuinely appreciate their commitment and would recommend them both to anyone seeking a seamless car-buying experience. Thank you for all your help!
What an amazing experience we had with the staff at Kelowna Mercedes. We will definitely go back for our next vehicle purchase.
I had a wonderful experience buying a vehicle from Ethan. There were two vehicle brands that I was looking at and decided to move forward with MB. No high-pressure sales techniques. I found Ethan jovial, kind and easy to work with. He worked hard to make me an excellent deal and did it with a good laugh. At the end of the day, I believe I got a great deal, a great car and a great dealer that will look after me if anything should I ever need it. I highly recommend Ethan
I purchased a vehicle from MB Kelowna remotely and worked with Ethan. Both Ethan and everyone at the dealership were very friendly & professional.
Very helpful, quick and efficient!
Very friendly and professional services. Kabi was extremely helpful in finding the best deal for my car.
Went shopping for a used truck and got some help from Thomas, Isaac and Kabi. They had access to few other dealers in town and gave me a great advice. Definitely will be back soon
My family recently just bought a car here and had such a great and smooth experience overall. We wanted to give a special shoutout to Lynn in the finance department. She was so kind and great at explaining everything to us to help us to get into the car we wanted. Thanks so much to the team and Lynn would definitely recommend this dealer.
Maggie is very knowledgeable when it comes to the MB products and has always offered exceptional customer service.
James the Service Manager was professional & made our experience ver personable. Great place to get your vehicle serviced!
Came in for a new car and was so happy with the team at Kelowna Mercedes! Everyone was very friendly and straightforward which I appreciate. Lynn in the finance office got me a great deal and was such a pleasure to talk with. She really knows her stuff and I love my new car! Thanks Lynn and the rest of the team!
I always take my vehicle to KMB for service, and always get helped by Justin Mckenzie. Justin always lives up to the Mercedes standard of being the best, and always provides excellent service.
Had a wonderful and expeditious experience here with both Ethan and Lynn. They answered all of questions and I felt very comfortable with my purchase. Would recommend to anyone!
Lynn and Ethan were wonderful to deal with.
Ethan in sales was so easy to work with for my recent purchase, he helped guide me to the right vehicle. Lynn in finance helped explain everything, and made it easy to understand everything. They have proven to be a great team!
Ethan from sales and Lynn in the finance department were extremely helpful and great to deal with. No pressure but also extremely knowledgeable and friendly. Thanks guys!
We loved the service. Always there to help and go beyond. Kabie has helped me a lot specially to secure good financing that fits my budget which was a deal breaker for me.
Our experience with Jamie has been absolutely amazing ! We had considered other vans for our accessible conversion and the Sprinter had so much more to offer once we really started digging into the details and options. We were constantly asking Jamie to check on this and that and right now I’m on our first road trip and a couple questions came up. Jamie is so responsive and quick at helping. Having a good support team as a new full size van owner gives us such gratitude for him as our agent and the confidence that we made the right ...
Maggie and Kabi were great to work with and found us the perfect vehicle!
I can't tell you how much I enjoyed my 1st experience dealing with Kelowna Mercedes - the team was so knowledgeable and generous of time and the finance dept with Lynn Kilback was so helpful and worked so hard to make it all happen. Look forward to working together again.
Bought some extended warranty from Kabi for my Sprinter Van. Excellent service team - very personal and professional
Had a spectacular experience with Mercedes, they worked extremely hard to create a deal that I couldn't refuse. Lynn in finance made magic happen with my trade-in, creating a deal I am truly happy with. Jamie was my salesman and he was a pleasure to deal with from beginning to end, ensuring I was in the loop the entire time. My new Sprinter van is the pride of the fleet now! Thank you Lynn and Jamie!
Dropped in with no appointment, Justin was super helpful and got answered all my questions.
Stopped in for some questions because i'm interested in buying a new car, Justin was very useful and happy to answer all my questions.
Currently switching EQE to EQS. I feel like I am welcoming there every-time I stop by. They are always there to find better deal. I was surprised when they offered me an EQS! Mercedes Benz Kelowna would be my life time Benz dealership for sure! Once again thank you Kabi and Maggie!!
I recently purchased a GLC43 SUV from Kelowna M-B and needed a hitch for my e-bike rack. I wanted a particular brand which, when installed, is barely visible. Although it was not a Mercedes part, for various reasons it was difficult sorting through exactly what was required. I contacted my sales associate, Ethan and parts consultant, Cory, and explained the issues. Since I would not be installing a Mercedes hitch, it would have been very easy for them to have little interest in helping out. Instead, they both jumped in eagerly, researched the subject and got back to me before ...
My experience with Maggie and the Mercedes team was professional, fast and efficient. From my first visit wondering if I should trade up my 300C, to sitting in the drivers seat of my new car receiving a thorough technical training. Everyone was friendly, helpful and knowledgeable, getting me ‘on the road again’ safely and happily behind the wheel of a Mercedes Certified vehicle. Thank you!!
We recently dealt with Kelowna Mercedes Benz. We had a great experience especially in the Finance department. Lynn, the finance manager, was awesome. She handled everything on the business end of purchasing our vehicle, very friendly and professional. If you are at Kelowna Mercedes, go see Lynn in finance.
We had a wonderful experience with Maggie, Geno and Lynn at Mercedes Benz Kelowna. Maggie is extremely professional, detailed and treats every customer with utmost care. Everything from end to end was so smooth. We highly recommend the team at Mercedes Kelowna!!
We have been recently dealt with Kelowna Mercedes Benz. The staff there is great, very pleasant. Although one person stood out from rest, Lynn the Finance Manager. She welcomed us and explained the entire process. She’s very knowledgeable and was able to answer my multitude of questions. I’d like to thank Lynn for making an intimidating process seem so simple. Would highly recommend Lynn for any future Financing needs.
Recently purchased a 2022 Mercedes Benz GLE 450 from Kelowna Mercedes Benz and had the pleasure of working with Lynn in the Finance Office. The entire process was seamless and Lynn was exceptionally helpful, ensuring that all my queries were answered and that I had a smooth experience. Highly recommend seeking her out if you're considering a vehicle purchase from this dealership.
My family’s experience with this dealership was nothing less than phenomenal. I have bought from other Benz dealers before and although you expect a certain level of professionalism, Kelowna Mercedes went over and above. I would like to give a special Shout out to their finance manager, Lynn Kilback, she was a delight to deal with. She listened to what we needed and came up with some creative solutions. I would highly recommend this dealer even if you are out of town like we were.
I recently had the pleasure of experiencing exceptional car repair service that went above and beyond my expectations, all thanks to Trevor Springman. I can't say enough about the outstanding work he and his team at Kelowna Mercedes-Benz provided. Our situation was complicated as we were visiting Kelowna from the US and repairs on the car needed to be authorized by MB USA. From the moment I dropped off my vehicle, I could tell that Trevor was dedicated to ensuring the best possible service. He took the time to listen to my concerns and thoroughly assessed the issues with ...
I recently had the pleasure of experiencing exceptional car repair service that went above and beyond my expectations, all thanks to Trevor Springman. I can't say enough about the outstanding work he and his team at Kelowna Mercedes-Benz provided. Our situation was complicated as we were visiting Kelowna from the US and repairs on the car needed to be authorized by MB USA. From the moment I dropped off my vehicle, I could tell that Trevor was dedicated to ensuring the best possible service. He took the time to listen to my concerns and thoroughly assessed the issues with ...
We purchased vehicle from Kelowna Mercedes Benz, the whole team was great but Lynn, Finance Manager was fantastic, she listened, understood our needs, gave us all options and made us feel at home, would definitely recommend Lynn & team for any vehicle purchase Thanks Lynn you're amazing !!
Stellar experience with Kabi at Kelowna Mercedes Benz! Not only does he excel in his finance manager role, but he goes above and beyond in every interaction. He takes personal ownership of any task or challenge, making him my one-stop call for anything related to my vehicle. It's not just about transactions with Kabi. It's about trust and building lasting relationships. I recommend contacting him if you're considering a Mercedes Benz in Kelowna.
So thankful for all the help from Kabi! Great guy!
I had the most amazing experience with the team here at Mercedes in Kelowna. When I pulled up I was greeted by Taylor, who came to me right away with a great attitude and was super friendly! She went above and beyond to make sure I was set up for my appointment with justin! I didn’t have to wait long and justin got me in super quick! I don’t know a whole lot about my car but wanted to get it serviced and he was super helpful in making sure I understood everything that he was referring to ...
Immediately upon entering Kelowna Mercedes Benz we happened to be greeted by Isaac, who directed us to our sales consultant, Diego. Diego set us up with a test drive and was able to provide information and answer any questions we had about the vehicle. After choosing to go forward with the purchase, Isaac and his team were incredibly helpful, but especially Diego, who went above and beyond to provide us with exceptional customer service. We do not hesitate to recommend Kelowna Mercedes Benz, as our experience with them was very positive!
Amazing team and service! I was looking for a GLA for quite a while and the dealership made it happen for me! Thanks a lot to Diego Sanchez who helped me find the vehicle and arranged a trade-in for my old car. His communication and presentations were professional, friendly and supportive. Definitely recommend the dealership to anyone who is looking for great cars and professional advice!
Needed to book an appointment for my vehicle, was greeted, by I believe her name was Taylor, she was extremely helpful and a joy to chat with. Will be coming back !
Dealt with Kabi and enjoyed the whole process. Very professional and caring. He walked me through what was needed for the car and gave me the best deals!Definitely will be back
I always have a great experience with the service department at Mercedes Kelowna, and I'd like to commend Justin and Tayler for their outstanding service. Their commitment to the Mercedes brand, cheerful professionalism, and exceptional customer attentiveness makes me feel like a valued customer. Their knowledge of the GLS450 is extensive. They answer all my questions with confidence and provide valuable insights into maintaining my vehicle's performance. It's clear they are experts in their field and have a genuine passion for Mercedes.
I had the pleasure of dealing with both Kip and Kabi. I was looking online at used cars and came across a C300 that looked like it would fit the bill. I emailed Kip about looking at the car. The next day, I was out on a test drive. I bought the car that day. I then wanted a few extra goodies such as window tint, etc. Kip introduced me to Kabi for window tint, ceramic coating, etc. I had a holiday booked and let Kip and Kabi know that I didn't need the car till I got back. ...
It was a pleasure working with Kabi. He helped me getting paint protection and ceramic coating for my vehicle. He took the time to explain the process and was done in a timely manner. Thanks again!!
Overall we had a great sales experience with the purchase of our new vehicle and trade in of our old one. Special recognition to Aidan McGuinness for sharing his knowledge in getting us on the road in our new vehicle and his amazing friendly enthusiasm!
We bought a new car here with Kabi, great service. Very professional and quick process, highly recommended.
Had the pleasure of dealing with Kabi in the business office and enjoyed the whole process, everything was seamless and professional. Definitely will be back!
I recently came in to view a Mercedes I had seen online. When I arrived it was nicely parked out front for me ready for a test drive wirh Maggie. Upon seeing it in person I was disappointed that it was a bit too small for my needs. Maggie was quick to point out that a new one had just arrived ( a pre owned ) on the lot that day and quickly arranged for me to see that one instead. She took my daughter and I on a test drive and showed the utmost level of knowledge and professionalism. I was ...
Maggie Foun at Mercedes is a gem! So far I have purchased two vehicles from this dealership and Maggie has made the transition a breeze! She is amazing at understanding customer needs and making it easy for you to purchase a vehicle without the stress. THANK YOU MAGGIE !! See you again for the next one ☺️☺️
Service went flawlessly as per usual! Always appreciate Kelowna Mercedes, and a special thanks to Justin in service for always taking great care.
This feedback is long overdue. Justin from Mercedes Kelowna is by far one of the best customer service representatives that I've ever had the pleasure of helping me out with my SUV. Cheerful, polite, well spoken and always on top of any issue that I might be having with my ride. Always going above and beyond when it comes to customer service. Thanks Justin.
Full transparency - we bought our previously loved Mercedes from another dealership. We needed an oil change and a couple of other things looked at. I walked into Kelowna Mercedes feeling like the new kid in school and a little sheepish that we had not bought from there. I was introduced to James in the Service Department. After an easy conversation with James and the immediate trust we built, I knew we'd never go anywhere else again. James handles our vehicle as if it's his own vehicle, and truly cares about getting to the root cause of any ...
Currently purchased EQE. It was my second time purchased from dealership in Kelowna. Maggie and Kabi always help me a lot to find right vehicle for me. I am look forward to have another vehicle from here in the future.
After 35 years of being terrified of car salesmen, I dealt with my knight in shining polyester at Kelowna Mercedes-Benz; Ethan. This legend was so excited to be a part of our sale that he risked splitting his trousers sprinting across the dealership in search of GM approval to offer us the deal of a lifetime. Rumor has it that he sprints as fast as he closes deals, but you'll have to go in to witness this masterpiece at work. Positive vibes, high attention to detail, transparency, and patience are Ethan's strengths while searching for a win-win situation between ...
I had a great experience with the service advisors and service manager Chris they were very professional, polite and knowledgeable they answered all my questions. Wonderful staff to match a beautiful new facility!!!! Definitely check them out
Amazing new facility and the service was excellent!
Exceptional service! Friendly and knowledgeable staff! Five star dealership!
Sam and his team were wonderful to deal with. They recently found the vehicle we were after and created a seamless purchasing experience. They made our kids feel welcome at the dealership as well. 10/10 recommend Sam, Maggie, and the rest of crew at Mercedes Kelowna.
I've been servicing my cars here for over 10 years, and really appreciate the friendly and accommodating service that I have always received. I am excited to come in for my next service in their brand-new building.
Great service department
I have bought many new and used vehicles from Kelowna Mercedes over at least 25 years because they are very professional with consistent care and concern for customers in all aspects of the organization. I trust them explicitly and consider most of them as friends rather than just service providers.
This is a 5 Star Dealership. Great service department 👍👍👍
I have been a customer of Kelowna Mercedes Benz for well over ten years and I will continue to purchase cars from them mainly because of the way I am treated in the service department. After you purchase a car it is the service department that can make or break your experience. Chris Neves has always looked after me and my Mercedes and takes the time out of his busy day to make sure that I leave happy every time.
My family and I have had our cars serviced here for many years and have bought a few cars as well. Always great customer service and quality of work. On budget and very transparent. Would definitely recommend this dealership to others.
Absolutely amazed with the entire dealership from sales to service etc..they go above and beyond to make you happy, amazing service from everyone there. Thank you kelowna Mercedes
Service department is outstanding, top notch service and friendly staff
Always a pleasure dealing with service manager Chris Neves! Thank you always !
The people at Mercedes Kelowna are the best. Very helpful in any way. They will help you on both purchasing and service. I had the pleasure to buy few cars from them and service all there. Chris, the service manager will do everything possible to get you on the road. Thank you very much for your professionalism.
I had been on the hunt for a Mercedes Benz with very specific options/packages. I could not find the one I was after in the lower mainland where I am located. I expanded my search to Kelowna and this dealership had a very nice example available. I reached out to them via their website and was promptly contacted by Ethan. He was wonderful throughout the entire process with timely, professional communication. Lynn dealt with the paperwork and was wonderful to deal with. Shipping was arranged by the dealership, and the vehicle arrived at my door. Ethan answered any after ...
I recently purchased a pre owned GLS. Maggie Foun is an exceptional sales person. Very professional and honest. Never felt pushed and conversations were up front and transparent. Highly recommend her !! Keep it up Kelowna Mercedes Benz
This is an awesome service centre. The service team of Trevor and Catherine was impeccable. Very accommodating and the follow-up and communication the whole way through my service experience was so appreciated. Highly recommended.
Trevor Springman is the guy! Helped me deal with the chaos that was my ICBC claim on my sprinter and reach out to keep me in the loop instead of me having to nag to work out whats happening. Even on basic maintenance you are kept in the loop, he and his team rock! Everyone there seem really great, I can only personally testify to Trevor! Keep that quality and you have me locked in as your customer!
After my local dealership was unable to fit me in for recall work, I made the decision have the vehicle towed at my expense to Kelowna Mercedes. Catherine the appointment coordinator and Chris the service manager exceeded my expectations with their amazing communications and compassionate service. If the customer service experience is important to you, these are your people.
Amazing service from Ethan and Lynn for the purchase of our new EQB. The GM Geno personally made sure we were looked after. Great experience.
We have been working with Jamie & Isaac in regards to a Sprinter Van purchase for about a few weeks from now and the relationship with both of them has been not but only very professional & supportive. Thanking you for hearing us out and supporting our needs! We definitely recommend this branch and if there is any need for us to require your service, we will definitely get in touch with you. Thanks Isaac & Jamie for your service !
Always great friendly service. They quote you a price, and more often than not, it is exactly what they quote and often done ahead of schedule.
Two Mercs , exclusively maintained by them, friendly and responsive.
I’ve had the team here service my sprinter twice now and I couldn’t be happier. I’ve had a lot of bad experiences taking my van to sprinter service departments across the country but I’m glad that I can comfortably rely on the staff here in Kelowna.
Chris Neves the Service Manager at Kelowna Mercedes was quick to get back to me regarding my concerns on the costs of an upcoming service. He explained things well and helped me out and all the staff at Kelowna Mercedes are ALWAYS polite, patient, and helpful - Bought my first vehicle from Kelowna Mercedes when I first moved here in 2006 (a pre-owned vehicle) and have been purchasing from them ever since, and will continue to do so! No complaints from me - all top shelf service!
They went above and beyond. I have had to bring my car in several times recently for various problems. The staff were friendly, knowledgeable, and very helpful. They made a stressful experience manageable.
Exceptional Service and Commitment to Excellence at Kelowna Mercedes Benz Dealership I recently had the pleasure of visiting the Kelowna Mercedes Benz dealership, and I must say that the service I received exceeded all expectations. From the moment I walked in, the entire team, led by Service Manager Chris, demonstrated an exceptional level of professionalism, dedication, and expertise. I initially brought my car in for a minor issue, but thanks to the persistent efforts of my service guy, Indy, the problem was promptly identified and resolved. Indy's extensive knowledge and attention to detail were truly impressive. He took the ...
We purchased a GLK250 3 years ago and the purchase experience was very professional and easygoing. Just recently the GLK had an issue with the rear blind spot sensors and I was just a few days over warranty, but they pushed Mercedes Benz to cover it and they did. This has allowed me to have some preventative maintenance done while it’s in their service bay. There service inspection was extremely thorough right down to minor cosmetic things on the vehicle. I look forward to dealing with Kelowna Mercedes when it’s time to upgrade. Thank You
Just went in to window shop. Next thing you know Viktor had us driving away in a sweet little unit. Even after the sale he is helpful in answering questions.
Best new car dealer experience I’ve ever had. We showed up on a Saturday morning without an appointment, we were met with a friendly greeting, and they were able to get our car in right away. They diagnosed it, replaced two expensive boost pipes that they happened to have in stock 😊. Car was done in an hour , and the best part is that it was all for free , covered by MB 5 year warranty that comes with the field measure update on all 09 and up blue techs. Our service rep. Justin was extremely helpful and kind, he’s also a ...
My wife and I had a very good experience purchasing a vehicle from Kelowna Mercedes Benz and in particular with sales consultant Diego Sanchez and sales manager Isaac Tien. Both were incredibly professional, friendly, very helpful and there was no high pressure sales tactics! Diego even showed up to the showroom on his day off when we picked up our car, and made sure everything was in order and we were happy with how the process had gone. Highly recommend Kelowna Mercedes Benz and we will purchase another vehicle from them in the future!
Exceptional customer service. Ethan was very professional and answered all of our questions and concerns promptly. The staff at the dealership made our purchase very pleasurable.
Lovely people
Was in a car accident this week and needed to get into my trunk from the inside as my trunk won't open. Stopped in to ask the best way to do this and they just did it for me. Super friendly and helpful team.
if you ever think that business transactions cannot be done by word of mouth and a handshake, visit Kelowna Mercedes and look for Maggie. we're taking this opportunity to relate the importance of providing integrity and trust in a dealership that envelops these long fogattend practices. recently my wife and I purchased our second car from Kelowna Mercedes and had our experience perfectly depict the total example of prioritizing integrity and professionalism not to mention flawless transactions that made our purchases as pleasuring as driving our new A250. thank you, Maggie management, and staff. Ozzie and Lori