Customer Testimonials
Road trip from Oregon USA my 2018 Mercedes Sprinter Camper with 50k miles - developed a known fault. The dreaded EGR valve hiccup and total loss of power.
Christina Bruckner in the Service advisor role took charge of things. She Handled Mercedes warranty authorization and got me back in the road in a day. This was a USA registered vehicle through CA warranty. So this was a major achievement!! Big thank you for your skill!!
Also worth a mention is service reception who got me in next day (as I was away from home camping in my van) despite the busy ... Read More Google - Jul 17, 2025
I had a check engine light come on yesterday. I drove right over to the Mercedes Dealership in Kelowna. I did not have an appointment, but Brendyn Whittal, my service advisor, was able to get it sorted in less than an hour. What a wonderful young man! He went beyond just being a service advisor. Top of the mark in my books! Thank you Brendyn, and Mercedes Benz!
*Update*
I have changed my review to 5-stars. Christina contacted me after hours very apologetic and made special arrangements so I could pick up the vehicle anytime Saturday or early Sunday morning and avoid having to make changes to our travel plans. She went over and above & made sure the disruption to our schedule was minimal. She was very courteous, helpful and professional.
I am very disappointed with the service department. For context I am from out of town and have to drive 7 hours to the closest Mercedes dealership.
A few months ago I had my vehicle serviced for ... Read More Google - Jul 13, 2025
Overall great experience and customer service at Kelowna Mercedes-Benz. Alex was great to deal with and he kept me current on everything I needed to know while my van was in their shop.
The service dept and specifically Brendyn are great to deal with. Efficient and professional every time. Also good service when i call in to service as well.
Ken Watters is amazing! Straight from my initial inquiry, all the way through to driving away in my 2025 Sprinter Van. Ken anticipated my needs, was professional, friendly, knowledgeable, and delivered a very enjoyable personalized experience. Highly recommend!
I got a sweet ride ! Kip was my sales associate and Lynn was my finance associate and they and their team were awesome ! I am very pleased ! Never felt rushed or pressured. I felt like a valued customer. Keep up the great work !
The drive from South Surrey to Kelowna was pleasant and the results of dealing with Ryan Dergy and the team at Kelowna Mercedes Benz was outstanding. We purchased an older E350 convertible that will age well. The purchase was hassle free and everyone at the dealership showed integrity while working with us. Highly recommended!!
I broke down on way to coast off hwy , l called them and asked for a manager knowing they would be booked up, l had 2 kids and a dog , the manager got me in the same day .
Then my service guy Brendan took over and told me it needs parts that are a week away , So l rented a car and went home.
He was absolutely wonderful and went up and beyond for me , He knew l was stressed so he kept me updated through out the whole process, Even after hours .
Give this man a raise because not many ... Read More Google - Jun 7, 2025
I had my new sprinter van in for its first service with Kelowna Mercedes. Initially I had some questions / concerns regarding the service and what had and had not been done. I did make my concerns known and was contacted back by the service manager who was very good to deal with and ensured that I was content going forward. My 4 star instead of 5 is due to the initial concern but the service managers response and dealing with issue was 5 star.
We recently purchased a van and a GLE from Kelowna Mercedes-Benz and had an outstanding experience from start to finish. Ken, our salesperson, has been in the business a long time and it really showed—he made us feel like truly valued customers. Diego was incredibly helpful, walking us through everything we needed to know about the vehicles. He was friendly, knowledgeable, and patient. Alex in service also went above and beyond to ensure everything was perfect. You can tell this team works together seamlessly to provide the best customer experience. Great job, Mercedes-Benz Kelowna!
My wife and I recently purchased a used 2020 AMG GLE 53 from Maggie Foun. Our compliments to her and the rest of the sales support team - Kabi, Hannah (insurance agent working on site), Diego, and Carolyn for looking after us and making it a smooth and enjoyable experience. Great friendly service which was much appreciated.
My father and I purchased a 2019 Infiniti suv back in December and after looking around at a few different car dealerships first and having a very rude experience we ended up at Mercedes Benz Kelowna in the hands of Ethan.
Ethan is extremely courageous and polite, he knows how to be respectful and not to pushy with his clients
We very much appreciated his level of patience insuring he could do everything to smooth out the process
Overall just a genuine human being who knows the difference between right and wrong
Definitely highly recommend Ethan and thankyou again for the ... Read More Google - May 30, 2025
Thank you Ryan and the entire team for helping this saucy mouthed mamma get a new to me family vehicle!!!! Everyone from the moment I walked into the dealership, to the time I drove away, were absolutely exceptional!! Very pleased with all of my interactions with the staff, and delivery of my beautiful 15’ Acura RDX ☺️
We recently had our Mercedes C300 Convertible in for a service appointment and I was very impressed with the service we received from the Service Department. Brendyn Whittal and Mike Gress were absolutely amazing and extremely helpful. The Customer Service was the best we have had since we have been going to this dealership! Great job!
We would like to sincerely thank the manager, Gino Tassoni for the best car buying experience we have ever had. From reception to delivery Gino made sure we were well looked after. Thank you Gino you are consummate professional and a dear friend
This review is for Mike in parts. You guys are lucky to have someone like him who not only knows his stuff but also has some of the best customer service, hands down. He is knowledgeable and a very nice guy.
Ryan the salesman was courteous and pleasant and Kabi the finance manager was efficient, effective, educated, entertaining and all in all it was a good buying experience. Felix S.
Greetings Google Community. I'd like to share my honest, non-ChatGPT review about my experience at Mercedes-Benz Kelowna.
I had the pleasure of purchasing a 2025 CLA250 from Maggie Foun, and might I say, my experience dealing with her was absolutely impeccable! Her attention to detail and professionalism clearly show that she is among the top-tier elite in the car sales industry.
At first, I wasn’t quite sure which car to purchase, however, her first recommendation caught my attention right away.
Overall, the sales process was as smooth as a newborn baby’s bum. From explaining the features of the ... Read More Google - Apr 24, 2025
One of the best dealership/service experiences I’ve had. The staff here are wonderful and they have gone over and above making a tough situation so much better. Thank you all!
I had to switch the winter tires of my Mercedes GLC coupe with the summer once. The process was supervised Brendyn Whittal. With his assistance it was all done in a timely and smooth manner. Thank you Brendan and much appreciated. Hrabar Katarov
We recently purchased our first Mercedes Benz. Vehicle shopping is not one of our favourite activities, however Maggie made contacting Mercedes the right thing to do. Her professionalism, listening, and knowledge got us to the dealership for a test drive. She explained numerous options patiently and answered our numerous questions and we never felt pressured to make the purchase. After dealing with a different luxury brand for over 25 years we felt Mercedes earned our business. The dealership’s beauty is a nice bonus. Geno was very welcoming and made us feel we were making the right choice. Kabi kept all ... Read More Google - Apr 8, 2025
The BEST experience I have ever had at a dealership. I have bought new cars from Toyota, Volvo, GM, Porsche, and a other Mercedes dealership and my recent experience at Kelowna Mercedes blew all my past experiences out of the water. 2 one hour appointments and I was walking out with my new GLS, and that included trading in my vehicle. Huge shoutouts to Sander, Geno, Kip, Lynn and Diego. Every single individual provided a 5 star experience. My forever dealership. Thank you all.
Ethan Lannon was amazing. I changed my mind a dozen times today, he was patient and offered options at every turn. No pressure whatsoever. 5 stars. If you’re unsure, ask for him!
I made a great purchase by buying GLC 300 Coupe 2025 black obsidian, all thanks to Maggie Foun who lead me through the purchase. She happens to be a high level professional, explained all merits of the car in detail and her experience weighed on my choice. Now, I’m in love with my Merc and hope to ride it on for many years to come. Thank you Maggie!
Thank you very much Maggie for helping me buy my first Mercedes-Benz. She was very patient and provided excellent after-sales service. Other employees were also very polite and friendly. After all, Mercedes is a world brand.
I just got my first Mercedes and received an amazing service experience from every member of the team. It definitely felt white glove from start to finish and exceeded expectations. Thank you and so happy with my new car!
We drove to Kelowna Mercedes-Benz to view a GLC that we viewed on their website. This dealership definitely lives up to the Mercedes emblem. Our Sales Consultant Maggie Foun, was kind, professional, very knowledgeable about the Mercedes brand. With Maggie’s guidance we were able to have an enjoyable and stress free buying experience. The detailing gentlemen were quick and efficient and also deserve at shout out as well. We would highly recommend Maggie and Mercedes Benz for your next vehicle purchase.
I rarely give 5 star reviews as there is usually something that didn't go well with a sales experience. However I don't hesitate to give this Mercedes-Benz dealership 5 stars today! From entering the beautifully designed building to meeting Maggie who made the selection and purchase of our vehicle a stress free experience, we were confident with all aspects of our purchase. Special thanks to Geno who made the final decision possible, to Lynn who quickly completed the financial arrangements to Diego for his incredible patience answering hundreds of questions on every detail of all the features that came with ... Read More Google - Mar 11, 2025
Hello to all future Mercedes purchasers,
It is so much easier and a pleasure to be able to leave positive reviews and I want to thank Kelowna Mercedes for that pleasure.
Ryan was perfect to deal with, from our first email and texts to the handover of my G550. Admittedly, I was a difficult customer to please and I put Ryan through the gears (no pun intended), he held his ground and was the consummate professional through out the process.
Thanks to Lynn who was so easy to work with through the paper process in buying this car. She made ... Read More Google - Mar 8, 2025
Ryan and Diego-superstars!! Just moved back to Canada after 30 years away - caused a few blips in the processes. These guys absorbed the blips effortlessly! Can't thank them both enough for their professionalism and general friendliness.
If you have money, this is the place to be. Great experience while you walk up the stairs and have a glance at some beautiful, however bad ass masterpieces.
Trevor and Alex at Kelowna Mercedes-Benz are amazing! They took great care of everything and made the whole experience easy and stress-free. Their kindness, support, and expertise truly stand out. Huge thanks to both of them for going above and beyond! Highly recommend!
I had an impeccable experience at Kelowna Mercedes-Benz. The dealership was beautiful and staff were welcoming as soon as we walked in. I had the pleasure of working with Maggie Foun. She was very kind and professional. She understood exactly what I was looking for and was super quick in finding the perfect car for me. Extended thank you to Lynn and Diego as well for making the process extra smooth. I would high recommend and not hesitate in finding Maggie again for any future vehicles!
Maggie and Diego were very helpful making this a smooth process.
The best buying experience we have ever had. From the second we talked to our salesman Ryan a wonderful polite young man who made a couple of old ranchers feel so welcome in a stunning new building. The service from the financial department with Kabi was great and entertaining another fantastic young smart polite representative from Kelowna Mercedes Benz. Before we departed we spent time with yet another young man Diego who was so patient with a couple of old farmers to teach us how to use all the options on the vehicle. To tell the truth coming from a ... Read More Google - Feb 15, 2025
Excellent service from the moment I called- I was able to drop my car off and have it looked over within an hour of calling. Instant text messages to update progress and clear communication in choosing how the warranty repairs would be completed. I had my car back the same afternoon, thank you Brendyn and staff at Kelowna Mercedes!
I had an amazing experience at Kelowna Mercedes-Benz working with Ethan, Kabi, and Diego.
Ethan went above and beyond to ensure that I felt comfortable asking questions, made sure that I was informed about all of my options, and facilitated an enjoyable and stress-free experience when purchasing my new vehicle.
Kabi was incredibly knowledgeable about all financial/purchasing options and kindly spent time explaining my options. Kabi worked hard to find an option that was the best fit for me.
Diego assisted me in learning the features of my new vehicle. His warm presence and expertise set me up for ... Read More Google - Jan 31, 2025
I’ve had the pleasure of dealing with Alex, the service advisor at Mercedes-Benz Kelowna, on multiple occasions, and I cannot speak highly enough of his outstanding service. Alex consistently goes above and beyond to ensure my needs are met and always provides exceptional support. His professionalism, attentiveness, and in-depth knowledge make every visit seamless and stress-free.
Whether it’s addressing concerns, providing clear updates, or making sure everything is handled with care, Alex's commitment to customer satisfaction truly stands out. It’s rare to find someone who takes such pride in their work and genuinely cares about their ... Read More Google - Jan 22, 2025
(Translated by Google) I had an awesome experience at this Mercedes dealership. The staff were super friendly and helpful. My salesperson Maggie was really professional, incredibly patient while helping me get a great deal, and even took amazing photos of the car for me. I felt totally comfortable and never rushed. I met Maggie, a surprise Chinese sales girl in K Village. The price is beautiful and auspicious, and she also comes with beautiful photos that match the physique of Chinese babies.
(Original)
I had an awesome experience at this Mercedes dealership. The staff were super friendly and helpful. My ... Read More Google - Jan 16, 2025
I picked up my Splinter a few days ago, after they had to bring it in for a recall repair, all the people who helped me from the beginning were very kind at all times, especially Alex who was the one who was in contact with me, I recommend them 💯 thanks a lot.
I bought a used Honda from Kelowna Mercedes-Benz and had a great overall experience! Ryan and Sam were very helpful, non-pressuring, and I got a fair price for the car and my trade-in. Great customer service- I was treated just as well as the customers buying 100k+ Mercedes. As for the car, I've already driven it to Prince George 3 times, so I think it has passed it's test drive. 😜
I bought a used Honda from Kelowna Mercedes-Benz and had a great overall experience! Ryan and Sam were very helpful, non-pressuring, and I got a fair price for the car and my trade-in. Great customer service- I was treated just as well as the customers buying 100k+ Mercedes😁 As for the car, I've already driven it to Prince George 3 times, so I think it has passed it's test drive. 😜
Excellent customer service. Had an amazing experience with Kip that we had to reach back to him when we needed a second car. Diego was also amazing, he was awesome walking us through the car's functions. Overall, great, seamless and amazing experience.
We needed a quick checkup on our M.B CLS550 and Alex Potapciuc was there to help, he was patient with us throughout our whole time there. He explained everything very well and made sure we understand what needs to be done!
Best dealership in town! Trevor, Kip, Diego, and Kabi made leasing a new car so easy and pain free. Kip went through the entire specifications for the car and made it very easy to understand before chatting with Kabi in finance who made everything so easy and quick to process. Diego went through every feature in detail and did a fantastic job ensuring that I was comfortable with all the features before I left the dealership. Trevor always goes above and beyond when it comes to maintaining my car and fixing any issues that arise (usually because I clicked the ... Read More Google - Dec 22, 2024
This is my second purchase with Ethan and both time been a great experience.He is very patient and helpful and always making sure you leave happy. We also had a great experience with Diego he is very knowledgeable at what he dose great personality and supper friendly. Overall awesome team at Kelowna Mercedes 👏
Christina in the Service Dept is knowledgeable and professional , working with the Service techs timely solving my intermittent maintenance issues.
Right from the start our experience was fantastic. Ethan was great in finding us just the right vehicle and even came in on his day off so we could go for a test drive and get the paperwork started. Kabi had the insurance agent ready and everything else we needed and Diego helped show us all the various controls and extras. We were in Kelowna under difficult circumstances and on a tight timeline and they were all both kind and efficient. The whole transaction was smooth and painless and absolutely great! My dad bought a car here in 2007 and I'... Read More Google - Dec 17, 2024
Absolutely fantastic experience at the Mercedes dealership! Thank you Maggie, Diego, Kabi and the entire team at Mercedes. Maggie was incredibly knowledgeable about the vehicles that I was interested in and helped me find the perfect model that suited my needs. Diego did an exceptional job going through all of the features on my mercedes before I left with it. Kabi made sure that I understood the ins and outs associated with warranty and laid out all of the information allowing me to make an informed decision. Highly recommend them to anyone looking for top-notch customer service and an easy, ... Read More Google - Dec 12, 2024
From the minute I came in the door I felt welcomed and felt the staff were very honest. I have bought many cars in my life and haven't been treated as well. I come from a 27 year Sales career so always interested in people's Sale approach. My salesperson Kip, was great and very down to earth, I felt he was looking out for my best interests. Also the Sales Mgr and General Mgr, topped off the experience. On my pick up day, it went seamless, Insurance by Avery, then Kabi the Finance Mgr will great info. Then Diego ... Read More Google - Dec 5, 2024
Ken, Diego, Kano and Sam were all great to work with. Highly recommended
Two weeks with my new car. I came for a test drive with a very clear view with what I wanted and budget. I did not buy a "new" vehicle and I was not the easiest customer. All said if you want an honest opinion and a great deal then ask to speak to Ethan. I pushed him hard on value and knowledge of the product he was selling. There are always perks and drawbacks to buying from a dealership but the Kelowna Mercedes does it well. Anyone buying a luxury vehicle expects certain perks, they delivered. I ... Read More Google - Dec 3, 2024
I had an amazing experience at the Kelowna Mercedes-Benz dealership! Thanks to my fantastic salesperson, Maggie! She took the time to listen to my preferences and understood exactly what I was looking for in a vehicle. She is knowledgeable about the Mercedes-Benz lineup and answered all of my questions in detail, making sure I understood every feature and option available.
What stood out was Maggie’s dedication to helping me make an informed decision without any pressure. She provided expert advice, offered multiple options, and even went the extra mile to ensure I was completely comfortable with my choice. Throughout ... Read More Google - Nov 30, 2024
Awesome experience with the team here, honest staff that you can rely on. Don’t take your Mercedes anywhere else
We were treated with kindness, professionalism, and respectful attention by all the staff we were in contact with. That made the purchase decision and the entire process smooth and comfortable. When the car was delivered it was perfect. I also must draw special attention to Maggie, the top salesperson at Kelowna Mercedes Benz, who handled our purchase from start to finish. It is easy to see why she is on top. Unless you have a relationship with another salesperson, seek her out - you won’t regret it. Her professionalism and deep product knowledge are outstanding. Five-star all the way.
Service was excellent - and the eating area really great for getting some work done.
Great experience here, Kabi and Ken were an absolute delight to deal with! They are very relaxed, patient, and informative. They didn’t rush us and were happy to answer any questions we have as we were buying a business vehicle.
Recently, I had the pleasure of dealing with Ryan and Diego at the dealership. Both individuals were professional, knowledgeable and excellent communicators. Thanks guys for the great service!
Sylvester, an awesome service technician!!! Thanks alot for topping up the coolant in my car.
I had the pleasure of dealing with Brendyn Whittal at service and he was a delight. Saved me some money on the bill and was super professional and well spoken. I will be coming back to be dealing with Brendyn more.
Diego Sanchez was excellent help getting me back into the Mercedes me app.
Yesterday my husband and I traded in our 2015 Mercedes for a 2024 Bronco. Dealing with the wonderful staff at Kelowna Mercedes-Benz made the transaction smooth and painless. Ken was our sales consultant. He was easy and honestly quite funny. He is a true salesman putting his customers best interest first. Once the deal was struck (thank you Sam) we had the pleasure of dealing with Lynn. Her bright smile was very welcome after a long day. She guided us through the finance paperwork with ease. The final step had Diego helping get us into the vehicle and on the road.
We ... Read More Google - Sep 28, 2024
I recently had the pleasure of working with Ryan at Mercedes Kelowna while purchasing a used Mercedes, and the experience was outstanding. Ryan’s expertise and professionalism were evident throughout our interactions, and he promptly addressed any minor issues that arose. He took the time to understand my needs and ensured that the entire process was smooth and efficient. His friendly demeanor and attention to detail made the experience to me and my family truly enjoyable. I highly recommend reaching out to Ryan at Mercedes Kelowna if you're in the market for a new or used car.
Christina was super helpful when I got my vehicle serviced here at Mercedes-Benz Kelowna. Happy customer A++
Great buying experience start to end. Thanks to Kip, Geno and Diego. Highly recommend
Ethan came recommended based on a friend’s prior experience. He was pleasant, helpful, and available. The buying experience was great! A pleasant surprise was Diego! Helped us set up the app, and patiently explained all the features of our new GLC. So far, impressed with Mercedes Kelowna!
Had a great experience here! The building is beautiful, the staff are very professional, and the cars are stunning. Very happy with my purchase and the service I received from Ken and Diego. They both show a clear love and appreciation for these cars, and that made the experience even better.
Diego, the product specialist here at Kelowna Mercedes-Benz, provided exceptional service. His communication was clear, prompt and always understandable. He also paid tremendous attention to ensure every detail was in order. I felt well-informed throughout the entire process of our new purchase. I highly recommend working with him, Kip, Geno and Kabi!
I recently purchased a SUV from Mercedes Benz and I couldn’t be more pleased with the entire experience. From the moment I walked in, the staff was friendly, professional, and taking the time to understand what I was looking for and guiding me through the available options without any pressure.
The process was smooth and efficient. Kave worked hard to get me a great deal, and I left feeling confident in my purchase. The SUV was in perfect condition, and Diego took the time to explain all the features before I drove off the lot.
I highly recommend this ... Read More Google - Aug 28, 2024
Getting my car serviced in Kamloops this week. Still cannot bring myself back to this service centre. It is worth the drive to Kamloops Mercedes-Benz dealership!!
Great customer experience. Ethan and team were awesome - very responsive and helpful. Process was seamless and love the car
June 2025- Brendyn in the service department was so awesome. He was friendly, professional and checked in often while I was waiting for my vehicle.
August 2024- I can’t say enough good things about this dealership and the people. Maggie was amazing, friendly, professional and genuine. I feel like she was excited for me through the process of finding my vehicle and had my best interests in mind. Diego was also awesome in the Delivery process and really helped to show my new cars features and it made the process so enjoyable. Geno, Lynn in Finance and Dan in ... Read More Google - Aug 25, 2024
Nice behaviour by brendyn whittal
Nice behaviour & cooperative nature of brendyn whittal. Fast service done by staff.
Just wanted to say thank you to everyone at Mercedes especially Maggie and Dieago. So helpful in getting me into the vehicle I wanted having everything done and ready so quick, couldn't be happier!!
This was my first time dealing with Kelowna Mercedes-Benz. Hands down their team is best in the business. Thanks to Ryan, Diego and Lynn for making the whole process so smooth. Loved their transparency and honesty, no hidden charges, no BS, straight to the point and very well explained. Thanks for the great service!! 10/10 recommend using these guys.
Ethan, Diego and all others we dealt were very welcoming, helpful, efficient and very knowledgeable with the purchase of our GLS450. We couldn’t have asked for a better experience!
Diego and Ethan and Kabi are very helpful and detailed in intro.
Great experience working with with Trevor and the entire service department! I was visiting from Calgary and found a screw in my tire. They fit the vehicle in at the end of the day and had it ready to go the following morning (including an interior clean and carwash.) Thanks again for the great service and hospitality shown to an out of town guest!
I had a really great experience purchasing my SLK from Kelowna Mercedes this past April. I showed interest in the vehicle from Calgary and the team made the buying process fairly easy. They even made sure I got a ride from the airport and helped set me up to drive the car back to Alberta properly insured. Ken was a great sales support, Kabi was helpful for financing and Diago helped get me situated with the car. They even held their promise about fixing an issue with the air scarf covering the cost to have it fixed in Calgary. I ... Read More Google - Aug 4, 2024
i bought a car from kelowna mercedes with kips help. he made sure i got a good car for a good price. awesome dealership everyone was very sweet and helpful. going out of their way for things for me! would recommend
Awesome experience!
It`s a little late review, but better later than never.
We had a pleasure to meet Kelowna Mercedes Benz team and get our GLE350 back in 2023. It was a used vehicle with a fair price. And we still were taken care with the same level of service.
The customer service was very nice. We deal with Sales representative Ethan. His knowledges about Mercedes are exceptional! Super nice, made our experience very relaxed. Finance manager Kabi - amazing, knowledgeable and helpful. The GM Geno - very kind and friendly. It was very nice to talk to him.
The ... Read More Google - Aug 1, 2024
We just purchased a Mercedes GLC from Kelowna Mercedes-Benz. We can’t say enough about how welcoming and helpful the staff are. Kip was with us right from our first meet, through to when we drove our new GLC off the lot. He was very informative and helpful throughout the whole process. Kabi made the financial transaction a breeze and explained in detail the various additional warranty and protection options, without any pressure to purchase. Diego was terrific in explaining all of the new technology in the car and saved us a lot of time reviewing the owner’s manual. ... Read More Google - Aug 1, 2024
While I did not commit to a purchase at Mercedes-Benz Kelowna, I highly appreciate the service that Ethan provided me. I live in Vancouver and Ethan made the at-home shopping experience a joy!
Fair, thoughtful and friendly sales experience with Maggie, Kip, Adam. Pricing was as good as or slightly better than any other dealership when tested two different vehicles against other dealers in the province. The onboarding experience with Diego was excellent. Lynn also great to deal with. Strongly recommend this group.
A well deserved 5 star review. After finding my dream vehicle listed at Kelowna Mercedes Benz, I decided to call and inquire. From my first phone call, the team at Mercedes-Benz was top notch. I had the pleasure of dealing with Maggie, who made every possible accommodation from bringing the vehicle to my workplace so I could test drive it right away, to arranging a ride for me on delivery day. All with no pressure and honesty communication along the whole process.
Kabi at financing was quick to provide information and options that suited my budget. When he said he'd ... Read More Google - Jul 16, 2024
What a great experience! Ethan, Diego, and Lynn are just Gems 💎- 10/10 would highly recommend and I will go out of my way to buy at this dealership again.
What an awesome experience! Definitely super 5 stars. We were treated like royalty. They picked us from the airport in luxury mercedes sedan since we flew from Calgary to buy the car. Superior customer service. I dealt with Sales associate Maggie and the Diego, who was the technical Guru. Highly recommended. My partner and I are so happy with our gorgeous new GLE 450!!
Today was my first experience with the service department. I owned an Audi prior (big mistake!) that was a lemon and their service department was not helpful and could never fix anything. Today Mercedes reminded why I went back to driving a Mercedes and was able to find and fix the few issues I had and do maintenance. 5 stars for that but also their friendly service, their clean service areas, quick service and communication. Great experience!!!
My wife and I recently purchased a 2014 E350 from this dealership and would like to thank Ken for his fantastic service and knowledge of the car he was showing us and going out of his way to make sure we were totally satisfied with our experience at the dealership and the test drive. We were very well informed about all the warrantee options that were available to us through the dealership from Kabi and treated as though we were purchasing a new vehicle. When it came time to get our orientation with our new car we were brought down to ... Read More DealerRater - Jun 22, 2024
Just wanted to say “Thanks Very Much” to all the staff especially Maggie Foun and Diego Sanchez…I love my 2024 GLA 250 very much. I appreciate the help in getting all the paperwork done and making the purchase as stress free as possible. It is so spacious, comfortable to drive and easy to handle plus with the excellent customer service I received at Kelowna Mercedes Benz, made it all the more enjoyable. Keep up the GREAT SERVICE! Lealou Maranga
I live in Alberta but saw a vehicle online that was a good deal; Dealt with Maggie and she was quick to respond to questions, put a deposit on it that day (Wednesday), paid for it the next, and then they had a shipping company come that Friday and I received it Tuesday. i was a little nervous buying without seeing it but the shipping price was very reasonable and the vehicle was in excellent shape when i received it. i could tell they had someone detail it meticulously before shipping it; it looked brand new inside!
I recently purchased my EQS from Kelowna Mercedes. Maggie Foun provided exceptional service from the initial inquiry email to the delivery of the vehicle. She even created a comprehensive video walkthrough, covering every detail. Diego Sanchez assisted with the delivery and provided an in-depth walkthrough of the vehicle. The entire team was highly professional.
We recently purchased our 4th vehicle from Kelowna Mercedes-Benz and as usual the experience was very pleasant and seamless. From our dealings with Ken Watters sales to Lynn Kilback assisting in the purchase documentation and Diego in the delivery and vehicle orientation, it's obvious that Geno Tassoni GM has a great team of specialists to assist. Looking forward to enjoying our new vehicle many thanks to team at Kelowna Mercedes - highly recommend this dealership