Customer Testimonials
From the minute I came in the door I felt welcomed and felt the staff were very honest. I have bought many cars in my life and haven't been treated as well. I come from a 27 year Sales career so always interested in people's Sale approach. My salesperson Kip, was great and very down to earth, I felt he was looking out for my best interests. Also the Sales Mgr and General Mgr, topped off the experience. On my pick up day, it went seamless, Insurance by Avery, then Kabi the Finance Mgr will great info. Then Diego ...
Ken, Diego, Kano and Sam were all great to work with. Highly recommended
Two weeks with my new car. I came for a test drive with a very clear view with what I wanted and budget. I did not buy a "new" vehicle and I was not the easiest customer. All said if you want an honest opinion and a great deal then ask to speak to Ethan. I pushed him hard on value and knowledge of the product he was selling. There are always perks and drawbacks to buying from a dealership but the Kelowna Mercedes does it well. Anyone buying a luxury vehicle expects certain perks, they delivered. I ...
I had an amazing experience at the Kelowna Mercedes-Benz dealership! Thanks to my fantastic salesperson, Maggie! She took the time to listen to my preferences and understood exactly what I was looking for in a vehicle. She is knowledgeable about the Mercedes-Benz lineup and answered all of my questions in detail, making sure I understood every feature and option available. What stood out was Maggie’s dedication to helping me make an informed decision without any pressure. She provided expert advice, offered multiple options, and even went the extra mile to ensure I was completely comfortable with my choice. Throughout ...
We were treated with kindness, professionalism, and respectful attention by all the staff we were in contact with. That made the purchase decision and the entire process smooth and comfortable. When the car was delivered it was perfect. I also must draw special attention to Maggie, the top salesperson at Kelowna Mercedes Benz, who handled our purchase from start to finish. It is easy to see why she is on top. Unless you have a relationship with another salesperson, seek her out - you won’t regret it. Her professionalism and deep product knowledge are outstanding. Five-star all the way.
Service was excellent - and the eating area really great for getting some work done.
Great experience here, Kabi and Ken were an absolute delight to deal with! They are very relaxed, patient, and informative. They didn’t rush us and were happy to answer any questions we have as we were buying a business vehicle.
Recently, I had the pleasure of dealing with Ryan and Diego at the dealership. Both individuals were professional, knowledgeable and excellent communicators. Thanks guys for the great service!
Sylvester, an awesome service technician!!! Thanks alot for topping up the coolant in my car.
I had the pleasure of dealing with Brendyn Whittal at service and he was a delight. Saved me some money on the bill and was super professional and well spoken. I will be coming back to be dealing with Brendyn more.
Diego Sanchez was excellent help getting me back into the Mercedes me app.
Yesterday my husband and I traded in our 2015 Mercedes for a 2024 Bronco. Dealing with the wonderful staff at Kelowna Mercedes-Benz made the transaction smooth and painless. Ken was our sales consultant. He was easy and honestly quite funny. He is a true salesman putting his customers best interest first. Once the deal was struck (thank you Sam) we had the pleasure of dealing with Lynn. Her bright smile was very welcome after a long day. She guided us through the finance paperwork with ease. The final step had Diego helping get us into the vehicle and on the road. We ...
I recently had the pleasure of working with Ryan at Mercedes Kelowna while purchasing a used Mercedes, and the experience was outstanding. Ryan’s expertise and professionalism were evident throughout our interactions, and he promptly addressed any minor issues that arose. He took the time to understand my needs and ensured that the entire process was smooth and efficient. His friendly demeanor and attention to detail made the experience to me and my family truly enjoyable. I highly recommend reaching out to Ryan at Mercedes Kelowna if you're in the market for a new or used car.
I recently visited Lexus Kelowna over the weekend and had the pleasure of working with Rachel as my sales representative. Rachel was absolutely fantastic—knowledgeable, friendly, and best of all, there was no sales pressure at all! The entire team at Lexus Kelowna was welcoming and made the experience enjoyable. Thanks to Rachel's expertise and guidance, I was able to purchase the perfect vehicle. I look forward to doing more business with Lexus Kelowna in the future. Highly recommend them!
Christina was super helpful when I got my vehicle serviced here at Mercedes-Benz Kelowna. Happy customer A++
Great buying experience start to end. Thanks to Kip, Geno and Diego. Highly recommend
Ethan came recommended based on a friend’s prior experience. He was pleasant, helpful, and available. The buying experience was great! A pleasant surprise was Diego! Helped us set up the app, and patiently explained all the features of our new GLC. So far, impressed with Mercedes Kelowna!
Had a great experience here! The building is beautiful, the staff are very professional, and the cars are stunning. Very happy with my purchase and the service I received from Ken and Diego. They both show a clear love and appreciation for these cars, and that made the experience even better.
Diego, the product specialist here at Kelowna Mercedes-Benz, provided exceptional service. His communication was clear, prompt and always understandable. He also paid tremendous attention to ensure every detail was in order. I felt well-informed throughout the entire process of our new purchase. I highly recommend working with him, Kip, Geno and Kabi!
I recently purchased a SUV from Mercedes Benz and I couldn’t be more pleased with the entire experience. From the moment I walked in, the staff was friendly, professional, and taking the time to understand what I was looking for and guiding me through the available options without any pressure. The process was smooth and efficient. Kave worked hard to get me a great deal, and I left feeling confident in my purchase. The SUV was in perfect condition, and Diego took the time to explain all the features before I drove off the lot. I highly recommend this ...
Great customer experience. Ethan and team were awesome - very responsive and helpful. Process was seamless and love the car
I can’t say enough good things about this dealership and the people. Maggie was amazing, friendly, professional and genuine. I feel like she was excited for me through the process of finding my vehicle and had my best interests in mind. Diego was also awesome in the Delivery process and really helped to show my new cars features and it made the process so enjoyable. Geno, Lynn in Finance and Dan in Insurance. All superb! Will definitely go back here for my next vehicle.
Nice behaviour by brendyn whittal
Nice behaviour & cooperative nature of brendyn whittal. Fast service done by staff.
Just wanted to say thank you to everyone at Mercedes especially Maggie and Dieago. So helpful in getting me into the vehicle I wanted having everything done and ready so quick, couldn't be happier!!
This was my first time dealing with Kelowna Mercedes-Benz. Hands down their team is best in the business. Thanks to Ryan, Diego and Lynn for making the whole process so smooth. Loved their transparency and honesty, no hidden charges, no BS, straight to the point and very well explained. Thanks for the great service!! 10/10 recommend using these guys.
Ethan, Diego and all others we dealt were very welcoming, helpful, efficient and very knowledgeable with the purchase of our GLS450. We couldn’t have asked for a better experience!
Diego and Ethan and Kabi are very helpful and detailed in intro.
Great experience working with with Trevor and the entire service department! I was visiting from Calgary and found a screw in my tire. They fit the vehicle in at the end of the day and had it ready to go the following morning (including an interior clean and carwash.) Thanks again for the great service and hospitality shown to an out of town guest!
I had a really great experience purchasing my SLK from Kelowna Mercedes this past April. I showed interest in the vehicle from Calgary and the team made the buying process fairly easy. They even made sure I got a ride from the airport and helped set me up to drive the car back to Alberta properly insured. Ken was a great sales support, Kabi was helpful for financing and Diago helped get me situated with the car. They even held their promise about fixing an issue with the air scarf covering the cost to have it fixed in Calgary. I ...
i bought a car from kelowna mercedes with kips help. he made sure i got a good car for a good price. awesome dealership everyone was very sweet and helpful. going out of their way for things for me! would recommend
Awesome experience! It`s a little late review, but better later than never. We had a pleasure to meet Kelowna Mercedes Benz team and get our GLE350 back in 2023. It was a used vehicle with a fair price. And we still were taken care with the same level of service. The customer service was very nice. We deal with Sales representative Ethan. His knowledges about Mercedes are exceptional! Super nice, made our experience very relaxed. Finance manager Kabi - amazing, knowledgeable and helpful. The GM Geno - very kind and friendly. It was very nice to talk to him. The ...
We just purchased a Mercedes GLC from Kelowna Mercedes-Benz. We can’t say enough about how welcoming and helpful the staff are. Kip was with us right from our first meet, through to when we drove our new GLC off the lot. He was very informative and helpful throughout the whole process. Kabi made the financial transaction a breeze and explained in detail the various additional warranty and protection options, without any pressure to purchase. Diego was terrific in explaining all of the new technology in the car and saved us a lot of time reviewing the owner’s manual. ...
While I did not commit to a purchase at Mercedes-Benz Kelowna, I highly appreciate the service that Ethan provided me. I live in Vancouver and Ethan made the at-home shopping experience a joy!
Fair, thoughtful and friendly sales experience with Maggie, Kip, Adam. Pricing was as good as or slightly better than any other dealership when tested two different vehicles against other dealers in the province. The onboarding experience with Diego was excellent. Lynn also great to deal with. Strongly recommend this group.
A well deserved 5 star review. After finding my dream vehicle listed at Kelowna Mercedes Benz, I decided to call and inquire. From my first phone call, the team at Mercedes-Benz was top notch. I had the pleasure of dealing with Maggie, who made every possible accommodation from bringing the vehicle to my workplace so I could test drive it right away, to arranging a ride for me on delivery day. All with no pressure and honesty communication along the whole process. Kabi at financing was quick to provide information and options that suited my budget. When he said he'd ...
What a great experience! Ethan, Diego, and Lynn are just Gems 💎- 10/10 would highly recommend and I will go out of my way to buy at this dealership again.
What an awesome experience! Definitely super 5 stars. We were treated like royalty. They picked us from the airport in luxury mercedes sedan since we flew from Calgary to buy the car. Superior customer service. I dealt with Sales associate Maggie and the Diego, who was the technical Guru. Highly recommended. My partner and I are so happy with our gorgeous new GLE 450!!
Today was my first experience with the service department. I owned an Audi prior (big mistake!) that was a lemon and their service department was not helpful and could never fix anything. Today Mercedes reminded why I went back to driving a Mercedes and was able to find and fix the few issues I had and do maintenance. 5 stars for that but also their friendly service, their clean service areas, quick service and communication. Great experience!!!
My wife and I recently purchased a 2014 E350 from this dealership and would like to thank Ken for his fantastic service and knowledge of the car he was showing us and going out of his way to make sure we were totally satisfied with our experience at the dealership and the test drive. We were very well informed about all the warrantee options that were available to us through the dealership from Kabi and treated as though we were purchasing a new vehicle. When it came time to get our orientation with our new car we were brought down to ...
Just wanted to say “Thanks Very Much” to all the staff especially Maggie Foun and Diego Sanchez…I love my 2024 GLA 250 very much. I appreciate the help in getting all the paperwork done and making the purchase as stress free as possible. It is so spacious, comfortable to drive and easy to handle plus with the excellent customer service I received at Kelowna Mercedes Benz, made it all the more enjoyable. Keep up the GREAT SERVICE! Lealou Maranga
I live in Alberta but saw a vehicle online that was a good deal; Dealt with Maggie and she was quick to respond to questions, put a deposit on it that day (Wednesday), paid for it the next, and then they had a shipping company come that Friday and I received it Tuesday. i was a little nervous buying without seeing it but the shipping price was very reasonable and the vehicle was in excellent shape when i received it. i could tell they had someone detail it meticulously before shipping it; it looked brand new inside!
I recently purchased my EQS from Kelowna Mercedes. Maggie Foun provided exceptional service from the initial inquiry email to the delivery of the vehicle. She even created a comprehensive video walkthrough, covering every detail. Diego Sanchez assisted with the delivery and provided an in-depth walkthrough of the vehicle. The entire team was highly professional.
We recently purchased our 4th vehicle from Kelowna Mercedes-Benz and as usual the experience was very pleasant and seamless. From our dealings with Ken Watters sales to Lynn Kilback assisting in the purchase documentation and Diego in the delivery and vehicle orientation, it's obvious that Geno Tassoni GM has a great team of specialists to assist. Looking forward to enjoying our new vehicle many thanks to team at Kelowna Mercedes - highly recommend this dealership
My favourite car shop. Such good people here
Ethan and Diego were excellent in helping me get situated with my new vehicle. Highly recommend the fantastic service!
Thank you Ethan and Diego for helping us into our first fully electric vehicle. Ethan was very accommodating during the delivery even those he was off for a wedding. Diego helped my wife to know the vehicle before driving it home. The EQB350 is great and fun to drive!
Had friendly and quick service after stopping in to check an oil light warning. Much appreciated !
We recently had the pleasure of dealing with Kelowna Mercedes, and we must say, it was an outstanding experience. The staff were incredibly friendly and made the entire process hassle-free. Unlike many dealerships, there was no pressure or pushiness, which made us feel respected and valued as a customers! A special thank you to Kip, Geno, Lynn and Diego who went above and beyond to ensure everything went smoothly. Their professionalism and respect for our time were greatly appreciated. Overall, Kelowna Mercedes is a great dealership with a fantastic team. We highly recommend them to anyone in the market for ...
My second vehicle from this dealership! Although this time it’s a used vehicle, although the price tag is lot lower. I’m still well taken care of with same level of services, fair price, after purchase support, etc. Kudos to the same team helped me both times! Geno, Maggie, Kabi!
Great experience ... bought my wife a GLC for our new baby with the sales representative Ethan, and it was such a good experience that I bought another SUV with him shortly after. Thank you Ethan! My wife and I love our vehicles 🙂
5 Stars for Maggie and Kabi ⭐️⭐️⭐️⭐️⭐️
This is our 6th purchase from this dealership and do they ever go above and beyond for their clients! Ken was especially attentive, helpful and overall they were really willing to go the extra mile to make sure we were over the moon happy with our vehicles. You guys rock!! Thank you!
Christina was really fantastic to deal with. The whole team is amazing really, but after 3 or 4 experiences here she's the one that's causing me to write a review. The service has been top notch and Christina has done everything possible to ensure we get back on the road promptly and with exceptional consideration and professionalism. I couldn't agree more with the previous review about the customer-centric culture and care this dealership provides.
Exceptional service numerous times, not local and these guys ship me parts next day without a doubt anytime I highly recommend
Kip, Kabi, and Diego made the experience smooth and seamless. Couldn't have asked for a better experience, and highly recommend to other would-be buyers. Will be back in the future
I had a great experience with Kelowna Mercedes Benz and exceptional service from Kabi, Diego and Ken. I've been looking for a low mileage Lexus LX470 for quite some time. A 2006 model which might be the nicest one in the country popped up on Autotrader and I couldn't believe what I was seeing. I called the store and connected with Ken. I placed my deposit and he spent the next week fending off other buyers while I made arrangements to fly in from Alberta and drive it home. Diego picked me up from the airport and took the ...
We recently leased a new GLE450e and we were so happy with the service provided by Ken in sales, and Lynn business manager. It made what can be a stressful unpleasant experience into the most relaxed and pleasurable time I have ever had in a car dealership. Ken’s professional, knowledgable, and no pressure approach was so refreshing, and one that will ensure we will be asking for him next time. Thank you Ken. Lynn was most pleasant to deal with and worked with us to give us the best deal and options that suited us. Thank you Lynn.
Worked with Ethan Lannon. Great guy and very helpful sales associate. He really made the experience seamless and smooth. Absolutely recommend working with him.
Very friendly and professional people, had one of my best car buying experiences at this place. Highly recommend
Maggie made my experience at Mercedez Benz so seamless. She is a true professional and knew all there was to know about the vehicles I was looking at. Even though I was buying used, she never pressured me into another vehicle and she gave me VIP service even though I’m sure she’s sold cars at a much higher price point 😂. Thank you Maggie for all your support with my vehicle purchase I can’t wait to buy from you again in the future !
Awesome experience! Beautiful building and was treated exceptionally well by Ken, Kabi and Diego with the purchase of our new to us car. It didn't make a difference that our purchase was used and wasn't a Mercedes product, they all still made us feel at home. With service like this I will definitely be back for our next car. Next one will be a Mercedes:)
Maggie, Maggie Foun, Thank you for your note. It was an exciting drive back to Victoria. Surprisingly it snowed on the Connector and then rained the rest of the way to Vancouver. However, the car exceeded our expectations. Again, thanks for all your help making our purchase of the Mercedes happen without a hitch notwithstanding the logistic problems that can develop from being an out-of-town buyer. Your attention to detail plus the positive professional attitude of your teammates Kabi and Diego made the whole experience first class. Everyone we meet was very professional executing their responsibilities. I can assure you, ...
We recently had an excellent experience with Kelowna Mercedes Benz! We traded in our existing vehicle for a newer used vehicle. Our sales consultant, Ken, made the experience very relaxed and helped us tremendously in our purchase. Kabi, our finance manager, was super nice and brilliant at his trade. We had a minor issue with our purchased vehicle and Trevor, the assistant service manager, was happy to help and resolved the issue. We know Geno, the GM, from the gym and his outgoing personality shines at Mercedes.
See Mike in parts if you want great service!
Brendyn at Mercedes Kelowna dealership provided exceptional service when I brought in my 95 Mercedes C280 for repairs. His professionalism, expertise, and dedication truly stood out. I am extremely pleased with the service I received and highly recommend Brendyn to anyone in need of top-notch assistance. Five stars!
My wife, kids and I received an exceptional personalized service from Kip, Ken, Sam, Lynn, and Diego (the Technology Guru) while purchasing our 4th vehicle in 10 years from MB Kelowna. This dealership values its clients and has a customer-centric culture that delivers an experience that we have not come across at any other dealership while living in Canada and previously in the UK!
Would like to give a big thanks to Chris Neves and the entire service team. These guys know their stuff when it comes to this product, and will always go above and beyond to help the customer.
I was buying a 20G Audi. Even though it was small purchase at their end, I was treated like a queen! Jamie was my Sales Consultant.and did everything to make the sale seamless (installed roof racks, visor clip.etc) Gino, the GM worked.with me to come up with a price that worked for both of us. I'm extremely satisfied and would recommend Kelowna Mercedes to anyone.and Jamie Rynard is the best!!!
My husband and I were absolutely blown away by the service provided by Kelowna Mercedes. This special team managed to treat us with elegance and class while maintaining a down to earth, relatable, and compassionate approach. Our needs were eagerly met throughout the entire process from beginning to end. Ethan Lannon assisted us with finding the perfect vehicle to suit our family and Deigo Sanchez provided an extremely thorough orientation to every aspect of the Mercedes apps and the vehicle itself to ensure I was comfortable and confident driving away. We are thrilled to be members of the Mercedes family ...
My husband and I were absolutely blown away by the service provided by Kelowna Mercedes. This special team managed to treat us with elegance and class while maintaining a down to earth, relatable, and compassionate approach. Our needs were eagerly met throughout the entire process from beginning to end. Ethan assisted us with finding the perfect vehicle to suit our family, Lynn made the financial portion a breeze, and Deigo provided an extremely thorough orientation to every aspect of the Mercedes apps and the vehicle itself to ensure I was comfortable and confident driving away. We are thrilled to be ...
All good 😊 Maggie and CO really professional and helpful
I recently purchased a GLE 350 from Kelowna Mercedes, and the entire process was seamless, thanks to Maggie, my sales consultant. From start to finish, everything went smoothly - from the finance arrangements to trading in my previous vehicle and finally to the delivery of my new GLE. Maggie and the whole team was knowledgeable, helpful, and made sure every aspect of the deal was clear and straightforward. The professionalism and efficiency at Kelowna Mercedes made me shift to casually test driving the car to buying it within 2 days. Highly recommend!
I bought a 2019 C43 AMG last summer from Maggie and it was a fantastic experience. There were a few minor things wrong with the car when I picked it up and they told me I could get it fixed in Edmonton (where I live) almost a year later I finally had the time to bring my car in and they honoured their word and got everything taken care of for me. I will 100% be back for a E63 in the near future and I look forward to working with Maggie& Geno again.
We recently bought our 2020 SLC300 from Kelowna MB. Ken, Kabi and Diego were great and provided a lot of useful information and answered all our questions. We recommend Kelowna Mercedes-Benz for your next car purchase.
We have had several successful dealings at Kelowna Mercedes-Benz, the whole dealership stands proudly behind Maggie Foun the professional lady that approached us over 5 years ago. Whenever we call ,we receive a return call whether I leave a message or not. The parts dept cheerfully replaced key fob batteries at no charge reminding us what a quality brand dealership should be. The service dept goes above and beyond making sure all issues are buttoned up on time and at agreed costing. In November we purchased a second car, a 2020 A 250 as a in town runabout , warranty and winter wheels and ...
This was our best car buying experience so far. Ken the salesman was not pushy just super helpful and super well educated on the vehicle we were looking at. He was nice to deal with and treated my wife and kids great. Even though we were buying a used car and it wasn’t a Mercedes that didn’t seem to change the level of service. Their other used cars on the lot were very high quality and very clean. The experience was great from the start with Ken all the way through until Delivery with Diego was fantastic. Diego ...
Maggie, Diego, kabi were the best ! Amazing in every way 🙂
Had an awesome experience dealing with Mercedes. Ken the sales rep made buying my first Mercedes a fun and memorable experience.. Lynn in finance made it happen with ease and no stress! And once the paperwork was done.. I was off to the races! Diego is the man when it comes to knowledge about these cars.. he took the time to show me all I needed to know about the car.
Very easy to deal with, knowledgeable and efficient. Jamie was a pleasure to deal with and gave us lots of options without any undue pressure, and we were shown round our new delivery van by Diego who offered to do a demonstration for our delivery driver the next day, and set up the app for us.Very impressed.
Just picked up a used bmw from them out of province! Transaction was seamless, appraisal of my trade was completed over the phone and I was in and out in under 2 hours! Very professional and I appreciate not being rushed by multiple employees as soon as I pulled into the parking lot 🙏
Kelowna Mercedes Benz was fantastic and one of the best experience I ever had. I'm so thankful to Sprinter Expert Jamie and the sales managers for helping me purchase the best Sprinter Van for me. Thank you again. Kelowna Mercedes Benz team
I can't praise Trevor at Mercedes Kelowna enough for his outstanding customer service! After a rough experience with another mechanic, Trevor went above and beyond to help me with my Mercedes. He patiently explained my options, arranged towing to the service center, and provided thorough diagnostics. Despite my indecision, he remained incredibly patient and informative. Months later, when I finally decided to proceed with the repairs, Trevor honored the original quote, returned my car in pristine condition, and even surprised me with a thoughtful Mercedes tumbler gift! His dedication and attention to detail have truly earned Mercedes Kelowna a ...
I’m not going to lie when I first decide to go with them I was super nervous.. not knowing and totally trusting someone you've never met with your money is scary but that was the best decision I’d made!! I’m so pleased with my business plan, the process was super easy and only took a week, she kept me updated step by step until she was finished, she does the research for you a very detailed and informative well laid out business plan. I would highly recommend her. thanks a million! now i can proudly say ...
By far the BEST service department I’ve ever used or seen. Friendly staff and Chris was top shelf!
Ask for Ken Watters. If he’s busy with another customer, get in a line and wait. I am not an easy customer. I generally do not like salespeople; especially the stereotypical pushy car sales person. Ken was not a salesperson. He was a trusted advisor who helped me buy the car that was best suited to my needs. I could safely ask questions knowing he’d have the answer or would know where to find it. I could challenge his patience by asking frequent, some might argue tedious, questions. If I had a concern about conflicting information in the ...
We recently purchased a new vehicle from Ethan and were very happy with the experience. Between Ethan, Kabi and Diego we were very well looked after.
I was very impressed with my recent purchase of a used vehicle here. Maggie was excellent, assisted me greatly, as did Diego during the pick up process. I did not feel pressured and the whole experience was refreshing. Beautiful new building as well.
Just purchased a 2024 GLE350 from Kelowna dealership. I dealt with Ken Watters and he was beyond words helpful and spent so much time with me. The sales manager was awesome also. Diego, product specialist went over car details and was excellent and very knowledgeable and helpful. I can not say enough good things about this dealership and the staff. Best ever for me. Thank you
Fantastic service department - highly recommend. Special thanks to our service advisor Justin McKenzie and Jamie in parts for getting us back on the road so quickly!!
Very happy with our recent purchase. Ethan and the rest of the team were great to deal with.
My experience working with Trevor Springman in the service department was excellent. Very knowledgeable regarding the issues we were dealing with. The vehicle was repaired properly, and running great within a few days. He looked after our needs like a Pro!
Just traded in our E350 and purchased a pre owned GLE400. This is our 4th mercedes and the second purchase from Kelowna Mercedes. What a great experience dealing with the professional team over at Kelowna Mercedes. Ethan was a pleasure to work with making this deal happen and Diego did a great job having our GLE ready to role. Would not even think of going to another dealership. 5 stars guys. Great work!
Great purchase experience, especially for beein out of province, Kip, Kabi ,Mr.Geno were very helpful and while complicated trade (since I also had a trade in) everything turned out well and my Mercedes arrived home safely. I recommend this place if you are not only local but also out of province 👍